Arby's

3.7
467 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4727 Morse Road, Gahanna, OH
43230, United States

Hours

Reviews

3.7
467 reviews
5 stars
199
4 stars
108
3 stars
62
2 stars
22
1 star
76

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with many experiencing cold or poorly prepared items.

Service Issues

Numerous reviews highlighted rude staff, incorrect orders, and long wait times, indicating significant service problems.

Operational Hours

Many customers noted that the location often does not adhere to posted hours, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions and a dirty environment, impacting the overall dining experience.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food on certain occasions.
  • DS
    Darryl Dixon (Stretch)
    Nov 28, 2025
    2.0
    Everything was cold. I like the cherry valley one very nice and everything is always hot & fresh
  • JJ
    Jay
    Nov 5, 2025
    1.0
    I went to go try out the new apple pie milkshake. Was greeted with the rudest drive-thru worker I've ever encountered. Now I don't care. I went to the Wendy's like 30 seconds down the road. Complete opposite. Drive through lady made my night a lot better after that sour encounter. I will never attempt to eat here or recommend anyone to as well Edit: the copy paste response shows how much they care... they don't
  • KH
    Kelly Hamme-Baldwin
    Oct 30, 2025
    5.0
    Excellent food for fair prices and always fresh & made to order, hot and delicious
  • JL
    Jack Lewis
    Sep 21, 2025
    1.0
    Don’t wast your time or money here. They simply do not care. I had to repeat my order multiple times and still, they didn’t get it correct. No effort was put into what I did receive either. The sandwich had very little of anything on it and my large crinkle cut fry was a large container only half full and it was curly fries. This location is staffed with incomplete and lazy people.
  • JJ
    James
    Aug 17, 2025
    5.0
    Very good food and service. Thank you Arby's for being so well.