Wendy's

3.7
971 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6805 Franklin-Lebanon Road, Franklin, OH
45005, United States

Hours

Reviews

3.7
971 reviews
5 stars
376
4 stars
251
3 stars
154
2 stars
63
1 star
127

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and efficient interactions while others faced rude staff and long wait times.

Food Quality

Feedback on food quality was mixed; some praised hot and fresh meals, while others complained about cold, old, or incorrect orders.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area.

Staffing Issues

Many customers noted that the location appeared understaffed, leading to slow service and operational challenges.
  • JN
    Jonathan Norup
    Jan 5, 2026
    1.0
    As a customer I walked over from the truck stop to order 2 chicken sandwiches. 1 spicy and 1 regular both of which were supposed to be plain !!!!! I put them in my truck for later but something told me to check them . Guess what the store did NOT GIVE ME A SPICY CHICKEN BUTV2 REGULAR CHICKEN SANDWICHES AND BITH WERE FULLY DRESSED .
  • SS
    SAM
    Dec 29, 2025
    1.0
    I am an out of towner, also, an ex-manager of a Wendys. Very lazy employees, rude, and dirty. They had no baked potatoes (which only take an hour to make) no sauces, and double charged me. I guess "add pickle" was a very big inconvenience also. Get up to the window and hands me a receipt to which i specifically said, "no sauces, please remove the 10 pcs then". Behold, i was charged for it anyways. I am one to let petty things slide.. but not my money. The manager with the scar on his face then dug out of my bag with bare hands to remove it. Then him and the drive thru girl just shrugged there shoulders and said "well we already swiped your card" like oh well. No, refund me. I guess they dont know how to do that either because they went ahead and handed me 5 dollars in cash. Their drawer to be short, not mine. Also, no pickle, no ranch sauce. Just a dry chicken sandwich. Smh. Do better training your staff!!
  • TT
    Taylor Trenum
    Dec 28, 2025
    1.0
    Cold food, slick floors all throughout the store, sticky tables, very few drink options, and forgotten items. Only one of the drink machines had ice and both were out of popular drinks and flavor variations. I understand staff shortages but this place is not even meeting the bare minimum. Staff are in no hurry to serve you. Absolutely would not recommend.
  • VD
    Victoria Daves
    Dec 21, 2025
    1.0
    I had a mobile order that I got via drive thru. When I pulled up I had to wait at the speaker for 5 minutes and then another 10 for the actual food. I was missing several food items as well as straws, napkins, and forks. Very below average experience. Probably won’t be going back.
  • DS
    Devin Smith
    Dec 15, 2025
    4.0
    I come in here all the time because i work close, and it used to be slow and i wouldn't say rude but not friendly. BUT here recently I've been getting exceptional service, I'm in and out quick, the crew is very friendly, and food is hot. If they keep this up I'll have to give them 5 stars.

Frequently Asked Questions About Wendy's

Is Franklin-Lebanon Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on Franklin-Lebanon Road?

The drive-thru at this Wendy's location is open daily from 6:30 AM to midnight.