Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported inconsistent service, with some experiencing friendly and efficient interactions while others faced rude staff and long wait times.
Food Quality
Feedback on food quality was mixed; some praised hot and fresh meals, while others complained about cold, old, or incorrect orders.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area.
Staffing Issues
Many customers noted that the location appeared understaffed, leading to slow service and operational challenges.
JN
Jonathan Norup
Jan 5, 2026
1.0
As a customer I walked over from the truck stop to order 2 chicken sandwiches. 1 spicy and 1 regular both of which were supposed to be plain !!!!! I put them in my truck for later but something told me to check them . Guess what the store did NOT GIVE ME A SPICY CHICKEN BUTV2 REGULAR CHICKEN SANDWICHES AND BITH WERE FULLY DRESSED .
SS
SAM
Dec 29, 2025
1.0
I am an out of towner, also, an ex-manager of a Wendys. Very lazy employees, rude, and dirty. They had no baked potatoes (which only take an hour to make) no sauces, and double charged me. I guess "add pickle" was a very big inconvenience also. Get up to the window and hands me a receipt to which i specifically said, "no sauces, please remove the 10 pcs then". Behold, i was charged for it anyways. I am one to let petty things slide.. but not my money. The manager with the scar on his face then dug out of my bag with bare hands to remove it. Then him and the drive thru girl just shrugged there shoulders and said "well we already swiped your card" like oh well. No, refund me. I guess they dont know how to do that either because they went ahead and handed me 5 dollars in cash. Their drawer to be short, not mine. Also, no pickle, no ranch sauce. Just a dry chicken sandwich. Smh. Do better training your staff!!
TT
Taylor Trenum
Dec 28, 2025
1.0
Cold food, slick floors all throughout the store, sticky tables, very few drink options, and forgotten items. Only one of the drink machines had ice and both were out of popular drinks and flavor variations. I understand staff shortages but this place is not even meeting the bare minimum. Staff are in no hurry to serve you. Absolutely would not recommend.
VD
Victoria Daves
Dec 21, 2025
1.0
I had a mobile order that I got via drive thru. When I pulled up I had to wait at the speaker for 5 minutes and then another 10 for the actual food. I was missing several food items as well as straws, napkins, and forks. Very below average experience. Probably won’t be going back.
DS
Devin Smith
Dec 15, 2025
4.0
I come in here all the time because i work close, and it used to be slow and i wouldn't say rude but not friendly. BUT here recently I've been getting exceptional service, I'm in and out quick, the crew is very friendly, and food is hot. If they keep this up I'll have to give them 5 stars.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's on Franklin-Lebanon Road?
The drive-thru at this Wendy's location is open daily from 6:30 AM to midnight.
Does the Franklin-Lebanon Road Wendy's offer delivery services?
Yes, delivery is available where offered. You can check availability and order through the Wendy's app or at order.wendys.com by entering your delivery address.
Is breakfast served at Wendy's on Franklin-Lebanon Road?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides. You can order via the app or website.
What payment methods are accepted at this Wendy's location?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact the Franklin-Lebanon Road Wendy's?
You can provide feedback to Customer Care via the website's contact page or call 888-624-8140. To reach this location directly, call (937) 743-1274.
Are there any nearby gas stations or convenience stores close to Wendy's?
Yes, nearby convenience stores and gas stations include Shell, BP, Pilot Travel Center, and CAT Scale, which are convenient for refueling or quick stops before or after visiting Wendy's.
What other fast food restaurants are located near Wendy's on Franklin-Lebanon Road?
Nearby fast food options include McDonald's, Subway, Taco Bell, and another Wendy's, providing a variety of dining choices in the area.
Are there any breakfast or brunch spots close to the Wendy's location?
Yes, Waffle House and Mom's Restaurant are nearby and offer breakfast and brunch options you might want to explore before or after Wendy's visit.
Does this Wendy's location offer dine-in and drive-thru options?
Yes, they serve dine-in, drive-thru, delivery where available, and takeout options.
Can I order Wendy's food through a mobile app?
Yes, you can order through the official Wendy's app available on the App Store or via the website order.wendys.com for quick and convenient ordering.