Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
964 reviews
5 stars
374
4 stars
250
3 stars
154
2 stars
63
1 star
123
What are people saying?
AI-generated from recent customer reviews
Service Quality
Service is often slow and understaffed, leading to long wait times and customer frustration.
Food Freshness
Food quality is inconsistent; some customers received fresh meals while others reported cold or poorly prepared food.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and lack of attention.
Cleanliness
The restaurant's cleanliness is a recurring issue, with reports of dirty bathrooms and messy dining areas.
Menu Availability
Customers frequently noted that many menu items were unavailable, leading to disappointment.
- LLLuna LoveNov 8, 20251.0Ordered food multiple times from this location for delivery, items were either wrong or missing. Will not be ordering from here again.
- KBKailynn BrooksNov 5, 20251.0Employees were openly cussing loudly as we were trying to place our order
- UYUzi YOct 30, 20255.0This was first time trying Wendys it was okay I liked it I would try again
- DRDiana RobinsonOct 30, 20251.0I ordered single cheeseburger with small fires and water. Husband ordered chilie and water. He was charged 0 for small water and she charged me 55 for bottled water. When I questioned she said we'll baby that's just how it rings up. I said we'll I did not get a combo and my husband's right above mine says small water for 0. She said again, we'll baby that's just how it rings up. 1. I'm not her baby and hate being talked to like like that. 2. I should not have been charged for my water. Very poor service.
- GDGood DayOct 11, 20255.0Ashley greeted us and took our order. Ashley was very courteous and did a GREAT JOB! Ben served my jr. Frosty and it was delish! We live in Englewood, Ohio. I haven't had a GREAT Wendys meal in years! Yes, years! Either the fries are cold, hard bun, a burger that's been sitting too long, no chocolate frosty because a machine is broken. Always fair to bad food. But, I keep coming back! I explained to Ashley, the keyword is "fresh". Everything was made hot and fresh. Move Ashley and Ben to Englewood Ohio. Thank you Ashley and Ben for your services!!
Frequently Asked Questions About Wendy's
Is Franklin-Lebanon Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Franklin, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Franklin, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (937) 743-1274.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Franklin-Lebanon Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Franklin, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's on Franklin-Lebanon Road?
The drive-thru at this Wendy's location is open daily from 6:30 AM to midnight.
Does the Franklin-Lebanon Road Wendy's offer delivery services?
Yes, delivery is available where offered. You can check availability and order through the Wendy's app or at order.wendys.com by entering your delivery address.
Is breakfast served at Wendy's on Franklin-Lebanon Road?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides. You can order via the app or website.
What payment methods are accepted at this Wendy's location?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact the Franklin-Lebanon Road Wendy's?
You can provide feedback to Customer Care via the website's contact page or call 888-624-8140. To reach this location directly, call (937) 743-1274.
Are there any nearby gas stations or convenience stores close to Wendy's?
Yes, nearby convenience stores and gas stations include Shell, BP, Pilot Travel Center, and CAT Scale, which are convenient for refueling or quick stops before or after visiting Wendy's.
What other fast food restaurants are located near Wendy's on Franklin-Lebanon Road?
Nearby fast food options include McDonald's, Subway, Taco Bell, and another Wendy's, providing a variety of dining choices in the area.
Are there any breakfast or brunch spots close to the Wendy's location?
Yes, Waffle House and Mom's Restaurant are nearby and offer breakfast and brunch options you might want to explore before or after Wendy's visit.
Does this Wendy's location offer dine-in and drive-thru options?
Yes, they serve dine-in, drive-thru, delivery where available, and takeout options.
Can I order Wendy's food through a mobile app?
Yes, you can order through the official Wendy's app available on the App Store or via the website order.wendys.com for quick and convenient ordering.