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Wendy's

3.7
(979 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Franklin, OH we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Franklin, OH hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6805 Franklin-Lebanon Road, Franklin, OH
45005, United States

Hours

Reviews

3.7
979 reviews
5 stars
379
4 stars
252
3 stars
154
2 stars
63
1 star
131

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and missing items from their orders.

Food Quality

There were numerous complaints about food being cold, incorrect orders, and unsanitary conditions, including hair found in food.

Staff Behavior

While some staff were praised for being friendly and helpful, others were criticized for being rude and unprofessional.

Cleanliness

The restaurant was often described as dirty, with unclean bathrooms and sticky tables noted by multiple customers.

Management Problems

Several reviews pointed to poor management practices, including staff shortages and lack of training, contributing to the overall negative experience.
  • HH
    Hunter House
    2 days ago
    1.0
    Food was disgusting was not fully cooked and coffee was nasty the bottom half was just coffee grounds
  • LL
    Lauren Love
    6 days ago
    1.0
    Apparently it's my fault the cashier wrong up my order wrong and I only ordered 3 things. Apparently saying my order over and over multiple times wasn't sufficient enough. It wasn't a big deal until I was blamed as if I'm the problem! If I wasn't hungry I would have asked for a refund. The new cashier made a mistake and the manager made it worst. It starts at the top! Won't return to this location at all!
  • JJ
    J
    Feb 15, 2026
    1.0
    They will not answer the speaker just to avoid doing their job
  • JM
    Josh M
    Feb 2, 2026
    4.0
    Its nice to get my energy drink, fuel and breakfast or lunch at the same facility.
  • CM
    Cody Miller
    Jan 17, 2026
    1.0
    Went through the drive through and got pulled up for a very small order and was the only person there. Had to wait for 10 minutes to get my food and found I was missing stuff right away. Went inside and got it no big deal. Got home to find my sandwich was also wrong. Tried to look past it and just eat my baconator fries. While eating said fries started joking to the point of throwing due to a very long black hair being in it. Proceeded to call the store several times and after about 10 minutes worth of ringing they finally answered again they were not budy i was just there and there was NO ONE THERE! Then proceeded to tell me that they'll refund the sandwich and fries but not the other 3 things I had because "There was nothing wrong with it" but the fact I had to throw up because I was eating someone's hair wasn't a big deal! The manager said she'll make sure everyone has there hair up from here on out but the issue is it should have been up in the first place! Absolutely disgusting!

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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