At Wendy’s in Franklin, OH we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Franklin, OH hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customers frequently reported slow service, long wait times, and missing items from their orders.
Food Quality
There were numerous complaints about food being cold, incorrect orders, and unsanitary conditions, including hair found in food.
Staff Behavior
While some staff were praised for being friendly and helpful, others were criticized for being rude and unprofessional.
Cleanliness
The restaurant was often described as dirty, with unclean bathrooms and sticky tables noted by multiple customers.
Management Problems
Several reviews pointed to poor management practices, including staff shortages and lack of training, contributing to the overall negative experience.
HH
Hunter House
2 days ago
1.0
Food was disgusting was not fully cooked and coffee was nasty the bottom half was just coffee grounds
LL
Lauren Love
6 days ago
1.0
Apparently it's my fault the cashier wrong up my order wrong and I only ordered 3 things. Apparently saying my order over and over multiple times wasn't sufficient enough. It wasn't a big deal until I was blamed as if I'm the problem! If I wasn't hungry I would have asked for a refund. The new cashier made a mistake and the manager made it worst. It starts at the top! Won't return to this location at all!
JJ
J
Feb 15, 2026
1.0
They will not answer the speaker just to avoid doing their job
JM
Josh M
Feb 2, 2026
4.0
Its nice to get my energy drink, fuel and breakfast or lunch at the same facility.
CM
Cody Miller
Jan 17, 2026
1.0
Went through the drive through and got pulled up for a very small order and was the only person there. Had to wait for 10 minutes to get my food and found I was missing stuff right away. Went inside and got it no big deal. Got home to find my sandwich was also wrong. Tried to look past it and just eat my baconator fries. While eating said fries started joking to the point of throwing due to a very long black hair being in it. Proceeded to call the store several times and after about 10 minutes worth of ringing they finally answered again they were not budy i was just there and there was NO ONE THERE! Then proceeded to tell me that they'll refund the sandwich and fries but not the other 3 things I had because "There was nothing wrong with it" but the fact I had to throw up because I was eating someone's hair wasn't a big deal! The manager said she'll make sure everyone has there hair up from here on out but the issue is it should have been up in the first place! Absolutely disgusting!
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