Brand Certified
McDonald's
2.9(1571 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
6810 Franklin Lebanon Rd, Franklin, OH
45005, United States
Certified by McDonald's • Mar 01, 2026
(937) 743-9106
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
2.9
1,571 reviews
5 stars
342
4 stars
259
3 stars
280
2 stars
192
1 star
474
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times.
Food Quality
Many reviews mentioned issues with food quality, including incorrect orders, cold items, and undercooked food.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Management Issues
There were complaints about management, including lack of oversight and poor treatment of employees.
Customer Experience
Overall, many customers expressed disappointment with their experiences, indicating a decline in service and food quality.
- SLStephen Lynch3 days ago1.0You might get a sandwich with no meat. Check your bag and check between your buns also before pulling off
- JWjessica wagersFeb 20, 20261.0Called to ask if my gravy could be packaged separately from my biscuit and they refused. That is poor customer service and not a good look for your restaurant. Won’t be coming to this one again I’ll go to the other one in Franklin or Springboro!
- MCMrs. Shamon C.Feb 17, 20264.0My fries are never hot but every thing else is great but if I could make a suggestion that second drive thru window they need to take a power washer to the bottom of that window area it looks horrible on the outside
- RWRick WeekleyFeb 17, 20261.0Would be great if the opening manager could be on time that way we can have breakfast and coffee before work. Can’t believe this store is still open honestly. It’s ruined since godlove sold it
- MDMelanie DavisFeb 3, 20261.0Every night I go to this restaurant between 8 pm and 10 pm because it's one of my favorites due to its fresh food, cleanliness, and friendly service. But last night was different. The manager on duty was very rude; she spoke very harshly to the employees and treated them as if they were inferior because they were employees and she was the manager. Please do something about this because it will negatively impact the restaurant's reputation. This shouldn't happen; we shouldn't mistreat employees.
Frequently Asked Questions About McDonald's
What are the regular hours of operation for McDonald's at 6810 Franklin Lebanon Rd in Franklin, OH?
The restaurant is open from 5:00 AM to 11:00 PM every day of the week.
Does this McDonald's location offer drive-thru service, and what are its hours?
Yes, the McDonald's at 6810 Franklin Lebanon Rd has a drive-thru open from 4:00 AM to midnight Sunday through Wednesday, and extended to 1:00 AM Thursday through Saturday.
What delivery services does this McDonald's provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order for delivery from this McDonald's?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on iOS and Android.
What payment options are accepted at McDonald's in Franklin, OH?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer rewards or loyalty programs?
Yes, you can earn points for free food through MyMcDonald's Rewards. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby places can help me find this McDonald's location?
Nearby you will find the Pilot Travel Center, Blue Rhino Propane Exchange, and Pizza Hut Express which can help orient you when visiting McDonald's at 6810 Franklin Lebanon Rd.
Are there other fast food options close to McDonald's on Franklin Lebanon Rd?
Yes, nearby fast food restaurants include Wendy's, Subway, Dunkin', White Castle, and Pizza Hut Express.
Can I get fuel or travel-related services near this McDonald's?
Absolutely, nearby you'll find Pilot Travel Center, several gas stations like BP, Shell, CAT Scale, and even a Pilot Electric Vehicle Charging Station, which is great for travelers in the area.
How can I use public transportation or local landmarks to get to McDonald's at Franklin Lebanon Rd?
Using nearby landmarks like Pilot Travel Center or Motel 6 can help you navigate. Also, gas stations and travel centers nearby serve as convenient reference points when visiting.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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