Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,525 reviews
5 stars
340
4 stars
255
3 stars
279
2 stars
191
1 star
460
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported that the food was often cold, poorly prepared, or not fresh, with several instances of food causing illness.
Service Speed
Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times reported consistently.
Customer Service
Customer service was frequently described as lacking, with reports of rude staff and poor management oversight.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Technology Issues
Customers expressed frustration with the reliance on machines for ordering, leading to confusion and dissatisfaction.
- LGlime green6 days ago5.0Sausage biscuit was good!!!… it was fresh with the grilled onions and tomatoes!!
- DBD BakerNov 17, 20251.0Do not waste your time, place is horrible even for a rotten Ronnie's
- BWBecky WilliamsNov 2, 20255.0Food was good
- BBBlueSkiesNov 2, 20251.0playing in my face handing me my large drink in the drive thru with the cup halfway filled with whipped cream is crazy. especially after i had to sit five minutes just for that. then I had to go inside where you admitted you were wrong for that 🙄 the genera manager was right there helping and didn’t gaf either. lazy lazy lazy
- DJDavid JacobyOct 28, 20251.0Food was good and properly cooked. They no longer take order have to use machines. Got rid of the truck parking so no longer gonna stop by here. Pass through area.
Frequently Asked Questions About McDonald's
What are the regular hours of operation for McDonald's at 6810 Franklin Lebanon Rd in Franklin, OH?
The restaurant is open from 5:00 AM to 11:00 PM every day of the week.
Does this McDonald's location offer drive-thru service, and what are its hours?
Yes, the McDonald's at 6810 Franklin Lebanon Rd has a drive-thru open from 4:00 AM to midnight Sunday through Wednesday, and extended to 1:00 AM Thursday through Saturday.
What delivery services does this McDonald's provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order for delivery from this McDonald's?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on iOS and Android.
What payment options are accepted at McDonald's in Franklin, OH?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer rewards or loyalty programs?
Yes, you can earn points for free food through MyMcDonald's Rewards. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby places can help me find this McDonald's location?
Nearby you will find the Pilot Travel Center, Blue Rhino Propane Exchange, and Pizza Hut Express which can help orient you when visiting McDonald's at 6810 Franklin Lebanon Rd.
Are there other fast food options close to McDonald's on Franklin Lebanon Rd?
Yes, nearby fast food restaurants include Wendy's, Subway, Dunkin', White Castle, and Pizza Hut Express.
Can I get fuel or travel-related services near this McDonald's?
Absolutely, nearby you'll find Pilot Travel Center, several gas stations like BP, Shell, CAT Scale, and even a Pilot Electric Vehicle Charging Station, which is great for travelers in the area.
How can I use public transportation or local landmarks to get to McDonald's at Franklin Lebanon Rd?
Using nearby landmarks like Pilot Travel Center or Motel 6 can help you navigate. Also, gas stations and travel centers nearby serve as convenient reference points when visiting.