Business Details
About
Fast Food Restaurant
We serve up small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers crafted by hand and made to order. Our chili is cooked in small batches to ensure the quality, flavor and texture are perfect, every time. And the burgers? Well, they really are from flat top grill heaven - juicy, perfectly cooked and even better when topped with our famous chili.
Location
Hours
Reviews
4.0
743 reviews
5 stars
389
4 stars
157
3 stars
90
2 stars
33
1 star
74
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food, especially the chicken sandwiches, burgers, and chili, though some noted inconsistencies in taste and freshness.
Service Experience
Many reviews highlighted friendly and polite staff, with specific mentions of exceptional service from individual employees like Christy.
Order Accuracy
Several customers reported issues with incorrect orders, including missing items and wrong toppings, leading to dissatisfaction.
Wait Times
Some customers experienced long wait times, particularly in the drive-thru, while others noted quick service during their visits.
Cleanliness
A few reviews raised concerns about cleanliness and food handling practices, impacting customer trust.
- SASharon Anderson1 day ago5.0Stopped in for something quick on the way home. Service was great, and food was as well. Everything in a timely manner. Bathroom vouod use some touch up cleaning, but it was late.
- HWHeather WyattNov 10, 20255.0Everyone at this location is always friendly and they're quick! My food is always as requested and delicious!
- BLBrittany LaneOct 27, 20251.0It was horrible. I paid an over priced amount. Portions were child size. Paid way too much. Didn't feed everyone $60+ later...Noodles were hard. Chili was bland. Very disappointed.
- ESElizabeth Stanton-FinneganOct 12, 20255.0Tried the chicken sandwich for the first time I was HIGHLY impressed! It was not a lot of breading crispy on the outside and juicy on the inside you can tell it was made fresh. With the fries. I got veg chili with the chili cheese sandwich and it's always a hit!!!!
- LCLinda CrawfordSep 19, 20255.0I went thru the drive thru last night on my way home from a very long day. The gentleman who took my order was very polite and repeated my oder back to me correctly. When I got to the window, again was very polite and friendly. My order was also correct! I did not get his name however he did make my long day a bit better. Thank you for going the extra mile.
Frequently Asked Questions About Gold Star
What type of food does Gold Star serve?
Gold Star serves Cincinnati-style chili and 100% American beef burgers crafted by hand and made to order.
Where is Gold Star located?
Gold Star is located at 711 E 2nd St, Franklin, OH 45005, USA.
What are the operating hours for Gold Star?
Gold Star is open daily from 11:00 AM to 10:00 PM.
What payment options are accepted at Gold Star?
Gold Star accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payments, Discover, MasterCard, Samsung Pay, and Visa.
Can I order food online from Gold Star?
Yes, you can order food online from Gold Star via their ordering website at https://order.goldstarchili.com/.
Does Gold Star offer vegetarian or vegan food options?
Yes, Gold Star is categorized as a vegan and vegetarian restaurant, so they offer suitable menu options.
How can I contact Gold Star by phone?
You can contact Gold Star at +1 937-806-8410.
What social media platforms does Gold Star use?
Gold Star is active on Facebook, Instagram (@goldstarchili), Twitter (@goldstarchili), TikTok, LinkedIn, and YouTube.
What nearby restaurants can customers visit before or after dining at Gold Star?
Nearby restaurants include Domino's Pizza and JD Legends Entertainment Complex, which also offers food and entertainment options for visitors.
Are there nearby post offices close to Gold Star for mailing needs?
Yes, multiple nearby post offices such as United States Postal Service, Post Office-Franklin, and US Post Office are conveniently located near Gold Star.
What fitness or training facilities are near Gold Star?
Nearby fitness options include Queen City Grappling Club and Tough Brother Training, ideal for customers looking for martial arts or gym activities around their visit.