Business Details
About
Fast Food Restaurant
We serve up small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers crafted by hand and made to order. Our chili is cooked in small batches to ensure the quality, flavor and texture are perfect, every time. And the burgers? Well, they really are from flat top grill heaven - juicy, perfectly cooked and even better when topped with our famous chili.
Location
Hours
Reviews
4.0
747 reviews
5 stars
391
4 stars
157
3 stars
90
2 stars
33
1 star
76
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied widely, with some praising friendly and attentive staff, while others reported rude or inattentive service.
Food Quality
Food quality received mixed reviews; some customers enjoyed their meals, while others complained about cold or poorly prepared dishes.
Order Accuracy
Several customers reported issues with incorrect orders, leading to dissatisfaction and wasted food.
Pricing Concerns
Many customers felt that prices were high for the portion sizes and quality received, leading to complaints about value.
Cleanliness
Some reviews mentioned cleanliness issues, particularly in the bathrooms and dining area.
- JTJessica ThompsonDec 25, 20251.0Stingy with chilli, even though I got a super 3-way there was a dallop of chilli on it.
- GKGeri KincerNov 28, 20251.0Nasty as heck black stuff all over my fries told server she looked at me there was nothing she could do about it . So we left after paying the bill they laughed at us ..Will never go back terrible employees
- SASharon AndersonNov 23, 20255.0Stopped in for something quick on the way home. Service was great, and food was as well. Everything in a timely manner. Bathroom vouod use some touch up cleaning, but it was late.
- HWHeather WyattNov 10, 20255.0Everyone at this location is always friendly and they're quick! My food is always as requested and delicious!
- BLBrittany LaneOct 27, 20251.0It was horrible. I paid an over priced amount. Portions were child size. Paid way too much. Didn't feed everyone $60+ later...Noodles were hard. Chili was bland. Very disappointed.
Frequently Asked Questions About Gold Star
What type of food does Gold Star serve?
Gold Star serves Cincinnati-style chili and 100% American beef burgers crafted by hand and made to order.
Where is Gold Star located?
Gold Star is located at 711 E 2nd St, Franklin, OH 45005, USA.
What are the operating hours for Gold Star?
Gold Star is open daily from 11:00 AM to 10:00 PM.
What payment options are accepted at Gold Star?
Gold Star accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payments, Discover, MasterCard, Samsung Pay, and Visa.
Can I order food online from Gold Star?
Yes, you can order food online from Gold Star via their ordering website at https://order.goldstarchili.com/.
Does Gold Star offer vegetarian or vegan food options?
Yes, Gold Star is categorized as a vegan and vegetarian restaurant, so they offer suitable menu options.
How can I contact Gold Star by phone?
You can contact Gold Star at +1 937-806-8410.
What social media platforms does Gold Star use?
Gold Star is active on Facebook, Instagram (@goldstarchili), Twitter (@goldstarchili), TikTok, LinkedIn, and YouTube.
What nearby restaurants can customers visit before or after dining at Gold Star?
Nearby restaurants include Domino's Pizza and JD Legends Entertainment Complex, which also offers food and entertainment options for visitors.
Are there nearby post offices close to Gold Star for mailing needs?
Yes, multiple nearby post offices such as United States Postal Service, Post Office-Franklin, and US Post Office are conveniently located near Gold Star.
What fitness or training facilities are near Gold Star?
Nearby fitness options include Queen City Grappling Club and Tough Brother Training, ideal for customers looking for martial arts or gym activities around their visit.