Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Franklin, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.
Operational Issues
Frequent complaints about inconsistent opening hours, with many customers finding the location closed during posted business hours.
Food Quality
Customers expressed disappointment with food quality, citing cold, stale, or improperly prepared items.
Staffing Problems
Several reviews indicated understaffing, leading to slow service and mistakes in orders.
Mixed Experiences
While some customers praised specific staff members and enjoyed their drinks, overall experiences varied widely, leading to a lack of consistency.
RW
R Waleca
Oct 1, 2025
1.0
This week I tried 2 separate times to get coffee at this location. And I left without purchasing anything because the wait was too long each time.
FF
Faridun Fayziev
Sep 22, 2025
1.0
please open on time
SP
Shana Plummer
Sep 19, 2025
2.0
Madonna's were trying, and I thought that the customer's service wasn't up to par.Where it used to once be, there's hardly any plays on any of the glaze donuts is pretty much a dry donut, highly disappointed
JP
Juju Palmer
Sep 3, 2025
1.0
The person taking my order did not ask if I wanted my refresher with tea or lemonade and instead assumed it was tea. At first I didn’t care because I should’ve remembered to say what I wanted it with as well. However, when I asked him if he made it with tea he responded “yea, I don’t ask because it’s usually tea.” I understand forgetting, but just not asking at all is in my opinion bad service. While he was remaking my drink the subways worker walks over and says he is “just there to entertain” and then after no laughter at his joke says he is “training” the Dunkin worker. Why is the subway worker training someone for a different company? Also, if he is still being trained, why is he already assuming orders. I came back about a week later and again, same thing. Didn’t ask what I wanted it with, made it with tea. Also they don’t take the app or gift cards.
DD
Destiny Dean
Sep 2, 2025
2.0
Extremely disappointed with my order made yesterday I ordered two beverages in which were filled to the brim with cold foam the woman who made them said this is how it’s supposed to look I’ve came to this Dunkin for over a year and have ALWAYS ordered the same thing and I’ve never been disappointed like this it was absolutely NOT Worth $10 it looks as if she hadn’t made enough of the drink itself so instead of taking a minute to correct the drink she just filled it up with cold foam after the cold foam settled the drink wasn’t even full. I then called not once not twice but four times the same woman who made the drinks Answered the phone playing games refused to let me speak to the manager said that there was only two workers and the manager was busy to call back the following Day then never gave me her name I said I’d call back and she hung up in my face. Extremely Disappointed as this was always my favorite Dunkin Donuts and now I’m not even sure to get my moneys worth nor help with the issue.
What are the operating hours for this Dunkin' location in Franklin, OH?
This Dunkin' location in Franklin, OH is open daily from 6:00 AM to 4:00 PM.
Does this Dunkin' offer delivery service?
No, delivery service is currently not available at this location.
Can I order ahead using the Dunkin' mobile app?
Yes, you can order ahead via the Dunkin' mobile app for a fast grab and go experience at this location.
What holiday drinks are available at this Dunkin'?
Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.
What food and drink specialties can I find at this Dunkin'?
This location specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there a drive-thru service at this Dunkin' location?
Yes, this Dunkin' location features a drive-thru service for your convenience.
Where is this Dunkin' located specifically?
It is located at 6830 Franklin Lebanon Rd, within the Pilot Travel Center off of I-75 in Franklin, OH 45005.
How can nearby Pilot Travel Center be useful when visiting Dunkin'?
The Pilot Travel Center offers gas and convenience store services, making it easy to fuel up or grab essentials before or after your visit to Dunkin'.
Are there other dining options near Dunkin' where I can grab a meal?
Yes, nearby options include Pizza Hut Express for pizza, Subway for sandwiches, Waffle House for breakfast and brunch, McDonald's and Wendy's for fast food, and Mom's Restaurant for American cuisine.
Is there a FedEx Drop Box near this Dunkin' and how might it be useful?
Yes, there is a FedEx Drop Box nearby, which is convenient if you need to ship packages while stopping by for coffee or breakfast.