Five Guys

4.2
472 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3100 Westgate in Fairview Park is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
3100 Westgate, Fairview Park, OH
44116, United States

Hours

Reviews

4.2
472 reviews
5 stars
280
4 stars
99
3 stars
36
2 stars
17
1 star
40

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the burgers and fries, noting they were delicious and fresh, although some mentioned inconsistency in preparation.

Service Speed

There were mixed reviews on service speed; while some experienced quick service, others reported long wait times and slow staff.

Cleanliness

Several reviews highlighted cleanliness issues, with reports of dirty tables and counters, impacting the overall dining experience.

Pricing

Many customers felt the prices were high for the portion sizes and quality, leading to concerns about value for money.

Customer Service

Customer service received mixed feedback, with some praising friendly staff while others reported rude interactions and poor order handling.
  • CP
    Cynthia Poole
    Dec 27, 2025
    5.0
    Got a hot, fresh Patty Melt and Cajun fries. On point y'all πŸ˜‹πŸ«ΆπŸΌ
  • ML
    Mark Luckey
    Dec 22, 2025
    5.0
    This is the first five guys I’ve been to in a long time that was actually able to get the double-fried fries crispy without being soggy. Store was nice and clean, staff were pleasant, over all a 10/10 location
  • CK
    Christopher King
    Dec 13, 2025
    4.0
    Burgers are always great, and the fries are my favorite kind, fresh. Service was quick and curt. Place was really cold though.
  • SR
    Sam R
    Nov 27, 2025
    5.0
    One of the best burger restaurant in Cleveland
  • AA
    Ashtyn
    Nov 5, 2025
    2.0
    Very slow service, and not even at peak hours.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.