Five Guys

4.2
466 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3100 Westgate in Fairview Park is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
3100 Westgate, Fairview Park, OH
44116, United States

Hours

Reviews

4.2
466 reviews
5 stars
275
4 stars
98
3 stars
36
2 stars
17
1 star
40

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and fries, noting they were delicious and fresh, though some reported inconsistencies in quality and preparation.

Service Issues

Many reviews highlighted slow service and order inaccuracies, with some customers expressing frustration over long wait times and poor communication from staff.

Cleanliness

Feedback indicated mixed experiences regarding cleanliness, with some customers reporting dirty tables and counters, while others noted a clean dining area.

Pricing Concerns

Several customers felt that the prices were too high for the portion sizes and quality, leading to dissatisfaction with the overall value.

Staff Attitude

While some reviews praised friendly and helpful staff, others reported rude interactions and a lack of acknowledgment from employees.
  • AA
    Ashtyn
    Nov 5, 2025
    2.0
    Very slow service, and not even at peak hours.
  • CL
    Chuck Lockwood
    Oct 13, 2025
    5.0
    Great burgers
  • BK
    Brian Krause
    Sep 6, 2025
    3.0
    Good food. Poor service. Very slow
  • NS
    Nichole Spencer
    Aug 2, 2025
    1.0
    Door dashed at this location 1 time got no eye contact from any workers upon arrival they said they just had to make the fries I waited 20 mins for a small fry and a bacon cheeseburger. Ladies moved slower than anything I’ve ever witnessed in service history 🤣🤣
  • LM
    Lisa Myers
    Jul 11, 2025
    1.0
    The people that work here cannot speak English. There was a young lady cooking the burgers and could speak English. So, when the other worker couldn't understand people the young lady from the burgers had to come up front. The guy making fries. That's all he did. He couldn't speak English either. The place was very dirty. No ketchup in the counter container. I'll go to a cleaner Five guys from now on. Somewhere , where I'm understood. Just Sad.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.