Business Details
About
Mexican Restaurant
Chipotle Rocky River is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
1,236 reviews
5 stars
415
4 stars
200
3 stars
106
2 stars
85
1 star
430
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, with staff being rude, inattentive, and unprofessional.
Food Availability
Customers frequently reported that the restaurant was out of basic menu items, leading to disappointment and frustration.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and food preparation areas.
Food Quality
Several customers expressed dissatisfaction with the quality of food, citing issues like undercooked rice and overcooked meat.
Management Issues
Many reviews pointed to poor management practices, including inadequate staff training and inventory management.
- MSMagdelena SchermaierJan 5, 20265.0The staff was very friendly and hardworking! Thank you especially to John for the amazing service!
- ISIbrahim SuhailDec 23, 20252.0The staff on Tuesday noon were not competent at all, I had to wait 10 minutes more than my pickup time to take my order because the staff were ignoring me and helping people BEHIND me, when I got my food the napkins and the sauce were nowhere to be found they just gave me the dry food by itself, thanks Chipotle
- LHLauren HinkleDec 19, 20253.0I usually like this chipotle but lately I have spent a good portion of my lunch break just waiting to ask someone to grab my online order from the back. I wish they utilized the pickup shelf instead of making everyone individually ask for their bag.
- CSChristine SmithDec 17, 20251.0This place is just plain gross anymore. Dirty, disgusting, over cooked food, chips broken into small pieces clearly not fresh, and the staff is rude and couldn't care less. I'll never come here again.
- BGBrianna GorencDec 8, 20251.0Every time I have came in here the employees are rude and act like they do not care about you or your experience. They are lazy. They run out of everything and don’t have a care in the world about it. And instead of making it, they’re on their phones. I am also in customer service and understand there are off days but it’s every time I go. I will never return to this location.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill in Fairview Park, OH?
Chipotle Mexican Grill in Fairview Park, OH is open daily from 10:45 AM to 11:00 PM.
What types of food does Chipotle Mexican Grill offer?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does this Chipotle location offer delivery and pickup services?
Yes, this Chipotle location provides both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Fairview Park?
It is located at 21029 Center Ridge Rd, Fairview Park, OH 44126.
How can I order online from this Chipotle restaurant?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill in Rocky River accept credit cards and offer catering services?
Yes, this location accepts credit cards and offers catering and catering delivery services.
How does Chipotle ensure the quality of its ingredients?
Chipotle follows their 'Food with Integrity' principles by sourcing ingredients from farms that use humane and sustainable practices and avoiding artificial colors, flavors, or preservatives.
Which nearby restaurants can I visit if I want different cuisines close to Chipotle Mexican Grill?
Nearby you can find Panda Express for Chinese and Asian food, Red Robin Gourmet Burgers for American cuisine, LongHorn Steakhouse for steak and bar & grill options, and various pizza places like Pizza Pan and Donatos Pizza.
Are there any convenient places near Chipotle Mexican Grill for banking or pharmacy needs?
Yes, FirstMerit Bank is nearby for banking services, and Walgreens is close for pharmacy and convenience store needs.
What local services surround Chipotle that customers might find helpful?
Around Chipotle you can find mobile phone stores like Broke Ass Phone and Verizon, beauty services including Lady Jane's Haircuts and Nails and Company, and health facilities such as Planned Parenthood Rocky River Health Center and Clarkson Eyecare.