Service Quality
Customer experiences with service are mixed; while some staff are praised for being friendly and efficient, others are reported to be rude or dismissive.
Food Consistency
Many customers noted inconsistencies in food quality and order accuracy, with several mentioning incorrect or poorly prepared items.
Cleanliness Issues
Several reviews highlighted cleanliness concerns, particularly regarding the dining area and bathrooms.
Management Concerns
There are multiple complaints about management behavior, including poor treatment of staff and lack of accountability.
Customer Loyalty
Despite recent issues, some customers express a strong loyalty to the brand, reminiscing about better experiences in the past.