Wendy's

3.8
1092 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4730 Dixie Highway, Fairfield, OH
45014, United States

Hours

Reviews

3.8
1,092 reviews
5 stars
425
4 stars
306
3 stars
188
2 stars
59
1 star
114

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with reports of rude staff and poor treatment, particularly during busy hours.

Food Quality

Food quality is inconsistent; while some customers enjoyed fresh and hot meals, others received cold or incorrect orders.

Cleanliness

Several reviews highlighted issues with cleanliness, particularly in the bathrooms and dining area.

Speed of Service

Service speed is hit or miss, with some customers praising quick service while others experienced long wait times.

Staff Training

There are concerns about staff training and professionalism, with multiple mentions of untrained or rude employees.
  • MM
    Mindy Muller
    Dec 31, 2025
    2.0
    Really poor experience with order for pick-up. We placed large order for staff lunch. Wendy's staff would not allow order to be picked up from inside store. Their staff was extremely rude and condescending and made our team member go through long drive thru line to get order. Really maddening experience and would not order from them again.
  • ML
    Michaela LaBordeaux
    Dec 28, 2025
    5.0
    Drive-thru was fast service was fast and efficient
  • BB
    Brad
    Dec 21, 2025
    2.0
    Person taking our order Sunday afternoon was apparently annoyed they had to be there. Food was ready quick, and was good. Bathrooms were disgusting, I get the public is aweful but the bathrooms were BAD.
  • DS
    D Stone
    Dec 9, 2025
    5.0
    This is a pretty good location. Employees are very friendly food is always on par
  • LM
    Lola Morgan
    Nov 24, 2025
    2.0
    so my food was great! everything was correct but there was worker ive never seen before she mustve been new or just really rude she was a black, young, darkskin woman with a blonde wig. she didnt greet me after i said hello, she kinda was acting like i was bothering her this was dine in btw. she didnt say much to me and kind was rushing me i asked for a water and she got an attitude and asked “what size!”. i thought it was just me but an older couple comes in and she treated them that way too so maybe shes just a rude person who hates her job but if you hate your job so much dont work there. i tried to call up there cause when i was inside no one even came to the front so i could ask for a manager and she didnt have a name tag on so i could get her name but shes a young, maybe 20s, darkskin woman with a blonde wig. please train her better on how to treat people cause that wasnt it this was yesterday 11/23/25.

Frequently Asked Questions About Wendy's

Is Dixie Hwy Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's on Dixie Highway in Fairfield, OH?

The drive-thru at this Wendy's location is open daily from 6:00 AM to 12:00 AM (midnight).