Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, incorrect orders, and rude staff, particularly during peak hours.
Food Quality
While some customers enjoyed the food, many complained about cold or improperly prepared items, including missing ingredients and incorrect orders.
Staff Behavior
Feedback highlighted a lack of professionalism among staff, with reports of rudeness and inattentiveness during service.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, particularly during breakfast hours.
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Esther Espinosa
Dec 30, 2025
4.0
I asked for it without onions and they still put them in, but the frappe was very well prepared and the service was just okay.
CC
Cole
Dec 21, 2025
1.0
I just left fairfield location. I ordered a ice coffee at drive thru and it took 30 minutes just to get to the screen to order. After ordering i sat at the 2nd window for almost 20 minutes waiting and no one ever came to the window. I ended up just leaving. They work the most incompetent ppl at every location on the weekends. I highly suggest not going here. Management and workers are trash.
DP
Denise Praschak
Dec 20, 2025
3.0
Customer service was not the best. My order was not complete and when I went up to the counter I stood there waiting so I could tell them what I was missing. Took 20 to actually get my order correct and 2 different people who acted like I was bothering them. Food was great! Customer service not so much
FF
felecia friend
Dec 6, 2025
1.0
numerous visits now have had the worst service and food. expectations low- i know its mcdonalds but this is just awful. we use to LOVE this mcdonalds. i told my kids after today- NEVER again. dont even ask!
from taking the order, to getting half the order at the window, getting pushed to reserve, forgotten about, brought the wrong food, then asked to retake the order because they dont know what I got 🤣 holy crap I was done! this is multiple visits in a row now- no more!
this really use to be the absolute best mcdonalds - whatever happened they need to fix it!
ML
Michelle Law
Dec 2, 2025
1.0
Time for McDonald's to buy new coffee machines. This location, Englewood, Tipp City, Sidney are TERRIBLE!!
It used to be it was just old, or their pots weren't cleaned out correctly. Sometimes their coffee tastes like chemicals. They have done nothing to fix it in a very long time.
No point in eating here if I cant receive a good coffee!