McDonald's

3.7
1437 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
563 Nilles Rd, Fairfield, OH
45014, United States

Hours

Reviews

3.7
1,437 reviews
5 stars
585
4 stars
317
3 stars
216
2 stars
99
1 star
220

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, particularly during peak hours.

Food Quality

While some customers enjoyed the food, many complained about cold or improperly prepared items, including missing ingredients and incorrect orders.

Staff Behavior

Feedback highlighted a lack of professionalism among staff, with reports of rudeness and inattentiveness during service.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, particularly during breakfast hours.
  • EE
    Esther Espinosa
    Dec 30, 2025
    4.0
    I asked for it without onions and they still put them in, but the frappe was very well prepared and the service was just okay.
  • CC
    Cole
    Dec 21, 2025
    1.0
    I just left fairfield location. I ordered a ice coffee at drive thru and it took 30 minutes just to get to the screen to order. After ordering i sat at the 2nd window for almost 20 minutes waiting and no one ever came to the window. I ended up just leaving. They work the most incompetent ppl at every location on the weekends. I highly suggest not going here. Management and workers are trash.
  • DP
    Denise Praschak
    Dec 20, 2025
    3.0
    Customer service was not the best. My order was not complete and when I went up to the counter I stood there waiting so I could tell them what I was missing. Took 20 to actually get my order correct and 2 different people who acted like I was bothering them. Food was great! Customer service not so much
  • FF
    felecia friend
    Dec 6, 2025
    1.0
    numerous visits now have had the worst service and food. expectations low- i know its mcdonalds but this is just awful. we use to LOVE this mcdonalds. i told my kids after today- NEVER again. dont even ask! from taking the order, to getting half the order at the window, getting pushed to reserve, forgotten about, brought the wrong food, then asked to retake the order because they dont know what I got 🤣 holy crap I was done! this is multiple visits in a row now- no more! this really use to be the absolute best mcdonalds - whatever happened they need to fix it!
  • ML
    Michelle Law
    Dec 2, 2025
    1.0
    Time for McDonald's to buy new coffee machines. This location, Englewood, Tipp City, Sidney are TERRIBLE!! It used to be it was just old, or their pots weren't cleaned out correctly. Sometimes their coffee tastes like chemicals. They have done nothing to fix it in a very long time. No point in eating here if I cant receive a good coffee!

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 563 Nilles Rd, Fairfield, OH?

McDonald's at 563 Nilles Rd, Fairfield, OH is open daily from 4:00 AM to midnight for in-store and drive-through service.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location has a drive-through open every day from 4:00 AM to midnight.