We serve up small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers crafted by hand and made to order. Our chili is cooked in small batches to ensure the quality, flavor and texture are perfect, every time. And the burgers? Well, they really are from flat top grill heaven - juicy, perfectly cooked and even better when topped with our famous chili.
Numerous customers reported poor service, including being ignored upon arrival, rude staff interactions, and long wait times for orders.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, such as incorrect items, missing ingredients, and poorly assembled food.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold items, undercooked burgers, and inconsistent portion sizes.
Cleanliness
Several reviews noted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.
Positive Experiences
Despite the negative feedback, some customers praised the taste of specific menu items and the friendliness of certain staff members.
KC
Katrina Coleman
3 days ago
1.0
So I went to the gold star off of Nilles in Fairfield Ohio to get their deal for the three chili cheese coneys and I ordered six of them for me to get all the way back home and there be hardly any chili on my chili cheese Coney so when I took it back and asked them if they could make new ones and I said this is all the chili that you put on your coneys the girl said yes because when we put too much chili on them people complain about their buns getting soggy so I asked is there a certain ounce that they put on their coneys the girl said no but the young boy that was in the Drive-Thru said yes so because people complain about the Buns being soggy you guys decide to not put that much chili on their chili cheese coneys 🤔
AN
Ashley Nicole
5 days ago
1.0
I went here for lunch and experienced the rudest, most unprofessional woman. Her name was Tabby. She has a disgusting attitude and was upset with me for needing an additional request on an online order. I tried to tell her the request over the speaker, but she ended the intercom once I stated I placed an online order. She had a teenage boy bring my order to the window. It was incorrect, and he slammed the window shut in my face. I had to go in and listen to her mumble trash talk under her breath and I was completely ignored until a younger woman helped me with my order. Tabby then complained that I shouldn’t have ordered online because ordering over the intercom is easier. The irony of that statement is she abruptly ended the intercom before I could tell her my request! Their disgusting service is probably why they’re struggling vs the inferior chili of Skyline (their service is better!) Good help is clearly hard to find because the employees at this location are unprofessional and SLOW. I’ll be reporting this location to corporate because the owner couldn’t possibly care if the business is being ran like this. Pics of the rude employees are below :)
MN
Mary Needham-Etter
Feb 21, 2026
1.0
I love Gold Star but went inside to eat on Thursday 2/21/26 for dinner and no one says hello, have a seat I'll be right with you. No one even acknowledged us, took care of customers walking in after us and placing to go orders so after about 10-15 minutes of being ignored we left and went to Arby's. I've been a manager in food service for over 15 years greet your customers as soon as they walk in the door. If you are the only server and u are taking care of another customer then as soon as you walk away from that customer you greet the customers that just came in before u go back to the kitchen, before u take a front counter carry out that came in after the ungreeted customers
IK
Izaak Kemp
Feb 6, 2026
1.0
This place used to be great, USED to be. Thanks to new management service is as slow as ever, even better the manager will threaten to fight you (!) if you dare complain about your order taking 15 minutes. AVOID.
MP
Mike Peters
Jan 27, 2026
5.0
I tend to prefer the taste of skyline over gold star. Even though the local gold star restaurant is much much closer to my home than any skyline store, I've always tended to go to skyline in the past. Here lately I've chosen to go to the gold star drive through, just out of convenience. The people who work in that gold star always take great care of me. More importantly, I often have my 2 dogs with me and the Fairfield restaurant is always so kind to my dogs. They have earned my business, I've made the switch - the service at skyline doesn't even come close in comparison. Small things matter
Gold Star serves small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers made to order.
What are the operating hours for Gold Star in Fairfield, OH?
Gold Star is open every day from 11:00 AM to 11:00 PM.
Where is Gold Star located?
Gold Star is located at 470 Nilles Rd, Fairfield, OH 45014, United States.
Can I order food online from Gold Star?
Yes, you can order food online at https://order.goldstarchili.com/
What payment options does Gold Star accept?
Gold Star accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payments, Discover, MasterCard, Samsung Pay, and Visa.
Does Gold Star have a presence on social media?
Yes, Gold Star is on Facebook, Instagram (@goldstarchili), Twitter (@goldstarchili), TikTok, LinkedIn, and YouTube.
What nearby restaurants can I visit around Gold Star in Fairfield?
Nearby restaurants include Captain D's (seafood), Sushi House (sushi), Richards Pizza (Italian), Arby's (fast food sandwiches), and Bull Shots Tavern (bar and pub).
Are there any nearby places to grab coffee or donuts near Gold Star?
Yes, Dunkin' is a nearby coffee shop offering coffee, donuts, and smoothies close to Gold Star.
Where can I get gas or automotive services near Gold Star?
Nearby automotive and gas stations include Sunoco, Ameristop Food Marts, Jeff Pohlman Tire & Auto Service, Mr. Tire Auto Service Centers, Pfefferle Tire and Automotive, Pfefferle Quick Lube, and Monro Auto Service and Tire Centers.
Is Gold Star suitable for families and those seeking vegetarian or vegan options?
Yes, Gold Star is categorized as a Family Restaurant, Vegan Restaurant, and Vegetarian Restaurant, making it suitable for families and those with special dietary preferences.
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