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Arby's

3.8
(943 reviews)

Business Details

559 Nilles Rd, Fairfield, OH
45014, United States
(513) 829-5253

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
559 Nilles Rd, Fairfield, OH
45014, United States

Hours

Reviews

3.8
943 reviews
5 stars
376
4 stars
247
3 stars
162
2 stars
66
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with their interactions.

Food Quality

While some customers enjoyed the food, many reported issues with incorrect orders, cold items, and a perceived decline in quality.

Order Accuracy

A significant number of reviews mentioned problems with order accuracy, including missing items and incorrect orders.

Drive-Thru Experience

Customers noted slow service in the drive-thru, with long wait times being a common complaint.

Cleanliness

Some customers appreciated the cleanliness of the location, while others pointed out that the bathrooms and dining area needed better upkeep.
  • LM
    Luis ricardo Gonzalez mendez
    Feb 22, 2026
    1.0
    the worker by the name alexsis took my order but he was extremely rude by saying stuff behind my back like saying racial slurs i cant say never coming back because of him horrible experience 😡😡😡😡
  • BT
    Beth Taylor
    Jan 8, 2026
    1.0
    I like the food but I'm so sick and tired of ordering cheese cups that barely have anything in them. There ridiculous pricey anyway. Well I'm about done with all fast food. I mean this is going to cover 3 fries. Wow Arby's get it together
  • EN
    Elizabeth Nelson
    Dec 25, 2025
    5.0
    I love Arby's sandwiches, especially when they have great coupon deals!
  • AF
    All fence
    Dec 17, 2025
    2.0
    Overweight worker guy with long ponytail was very rude with my father and i. No one in line and make us wait so long that another person came out from behind where they cooked the food and took our order. The hefty guy came back out and gave the food to us, didn't smile didn't say thank you just turned around and went back to work and then he turned back around to see if I was still standing there and I was because I wanted two forks. He slowly gave the forks to me and turn around with a smirk on his face. Won't be coming back to this place!!!
  • TN
    Tiffany Nicole
    Nov 7, 2025
    3.0
    Food was okay. This is the second time that my food has been shoved out the window and my request is barely heard. I asked for Arby's sauce, it gets mumbled at me that it's in the bag and when I get home it's not in the bag. I ordered zero sugar lemonade and got normal lemonade. The previous visit I asked for extra sauce and it was like pulling teeth. It was like Arby's sauce was a big deal to ask for. Plus last time I ordered a large fry and when I got home the fries were cold and the container was barely full. Overall the food is fine but the employees leave little to be desired in terms of customer service. Most of the staff acts like it's terrible to be working there, and I get it, customer service is not my favorite thing to work either, but there's a certain standard you have to have and the standard is lacking here.

Brand Certified Facts from Arby's

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