Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Many customers praised the pizza and other food items as delicious, though some noted inconsistencies in quality, such as burnt or undercooked items.
Customer Service
Feedback on customer service was mixed; while some employees were described as friendly and helpful, others received complaints about poor service and long wait times.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Cleanliness
The establishment was generally noted as clean, but some reviews mentioned a disheveled appearance due to a focus on take-out and delivery.
Pricing
Customers expressed that while the food is good, some felt it was overpriced compared to competitors.
SM
Steve Molla
Jan 5, 2026
4.0
The food was very good, as was the customer service. The only issue I have is with the drinks. Apparently, they discontinued their fountain drinks. As a result, if you are dining in and order a Coke/Pepsi, you get a bottled drink. What this really means is that there are no refills on drinks because they don't have the fountain for that anymore.
JR
Jennifer Radloff
Dec 11, 2025
3.0
We stood at counter for about 5 minutes before any employee acknowledged us. Employee barely spoke/interacted with us and mumbled when talking.
The shift manager brought out our pizza and was pleasant (the reason I moved this from a 1 to 2 stars). Sad they likely aren't able to get good help for this shift manager. Inside was moderately clean but looked dishelved due to focus on take-out & delivery vs dine-in customers
MB
Megan Birkholz
Oct 21, 2025
5.0
Food was spot on. Deliciously hot, commercial worthy I thought. 😊 but wow! Not only was our pizza amazing but also the breadsticks and traditional wings. All around astounding dinner!
KH
Katie Hering
Aug 8, 2025
5.0
Ordered gluten free veggie pizza. It was ready quickly and so good!
TT
Tammy Taylor
Dec 29, 2023
1.0
Ordered 2 subs and after waiting at the pick up window and picking them up the meatball sub was ice cold and had no sauce on it! Would not recommend subs from here!! Very disappointing