Chipotle Lakeshore Blvd. is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor service, including rude staff, long wait times, and being told the location was 'online orders only' without prior notice.
Cleanliness
Many reviews highlighted unsanitary conditions, with dirty tables, floors, and food preparation areas.
Food Availability
Customers frequently noted that the restaurant was out of various menu items, leading to dissatisfaction with their dining experience.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including lack of motivation and dismissive attitudes towards customers.
Mixed Food Quality
While some customers enjoyed the food, many reported issues with undercooked or poorly prepared items.
LR
Larry Robinson
4 days ago
5.0
Food is good
JS
Janiya Smith
4 days ago
1.0
Came in here and was disrespected and given the most unprofessional service I've ever had this lady is rude and doesn't even deserve to have a job its disgusting how do you work in customer service and speak to people the way you do I didn't even want her making my food she was acting like doing her job was a burden they were online only and she was rude about that I asked for a side of vinaigrette she said order it online but there’s no button for it she made it literally Impossible then went on to say that you can only get one per persin if I’m paying for anything, then I can get whatever I want. This lady is rude and needs to be fired immediately and you should be ashamed of yourselves for hiring such a rude and disrespectful and nasty employee
SS
Sheila
Dec 13, 2025
4.0
They are always out of something either sour cream, cheese, chicken, corn it's never everything you wanted.
DM
Dom Mensurati
Dec 9, 2025
1.0
So tired of walking into Chipotle and being told they're "online only right now." How is anyone supposed to know that before showing up? It's already taken time out of my day just to get here. And there are workers standing right here in front of me. How hard is it to throw some food in a bowl for me real quick and send me on my way? Y'all are just lazy for real.
You're telling me I have to sit here and place an order online and then you'll make my food? The only difference in the service you're providing is you're now wasting even more of my time by forcing me to use a digital ordering intermediary when, instead, I could just dictate my order to the person standing right in front of me and be out of here in a fraction of the time.
It's not just this chipotle, either. I've been turned away from several stores because they decided, seemingly on a whim, to be "online only" that day. Who is making this call and why is this a thing??
I'm sick of this corporate dietary hellscape we live in and I am disgusted every time I see another one of these stores pop up where a reliable, quality local business ought to be.
Down with Chipotle!!!
DH
David Hosford
Dec 5, 2025
2.0
Having managed businesses and operated fast food facilities, I have an informed perspective. When going into this location at 1:30 I found 2 uniformed employees, one addressed as the manager, and a 3rd person who is likely a district manager having a meeting in the seating area. The floors, tables, and condiment stations are filthy. There's no tea decanters, and all the lids are gone. This facility is operated with no standards. The employees who were working had little motivation to be there. With management willing to have a meeting in plain view of the customers while their business is in such a horrid state, it's no wonder the employees have no respect for them. Take 15 minutes to clean and stock the customer facing areas before having your meeting. For the store to be in this state so soon after opening, means it closed in that state. The owning corporation needs higher standards for its management teams.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill on Lakeshore Blvd. in Euclid?
Chipotle Mexican Grill on Lakeshore Blvd. in Euclid is open daily from 10:45 AM to 10:00 PM.
What types of food does Chipotle Mexican Grill offer at its Lakeshore Blvd. location?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Mexican Grill on Lakeshore Blvd. offer pick-up and delivery services?
Yes, this location provides both in-store pickup and delivery services for customer convenience.
How can customers order online from Chipotle Mexican Grill Lakeshore Blvd.?
Customers can order online via Chipotle's official ordering website at https://order.chipotle.com/ or through the Chipotle mobile app available on the App Store.
What are Chipotle's food sourcing and ingredient quality principles?
Chipotle prioritizes 'Food with Integrity' by sourcing ingredients from farms practicing humane and sustainable methods and using only 53 real ingredients without artificial additives.
Is the Chipotle Mexican Grill on Lakeshore Blvd. welcoming to LGBTQ+ customers?
Yes, this Chipotle location welcomes LGBTQ+ customers and is inclusive to all individuals.
What are some nearby dining options around Chipotle Mexican Grill on Lakeshore Blvd.?
Nearby dining options include Dunkin' for coffee and donuts, Subway for sandwiches, Kim's Wings for American-style fast food, Papa John's Pizza, and China House for Chinese cuisine.
Are there convenient banks or ATMs near Chipotle Mexican Grill at 22250 Lake Shore Blvd?
Yes, nearby banks include Third Federal Savings & Loan, Bank of America ATM, and Bank of America Financial Center for your banking needs.
What retail stores can be found near Chipotle Mexican Grill on Lakeshore Blvd.?
Nearby retail stores include Sprint Store, T-Mobile, Payless ShoeSource, RadioShack, Empire Beauty Supply Lakeshore, and Rent-A-Center.
How can customers contact Chipotle Mexican Grill on Lakeshore Blvd. for inquiries?
You can reach the Chipotle Lakeshore Blvd. location by phone at +1 216-261-3567 or email OH.2567.LakeShoreBlv@chipotle.com.