Many customers reported poor customer service, including rude staff and long wait times.
Ice Cream Quality
Frequent complaints about the ice cream being too soft or runny, with many customers expressing frustration over not being able to order ice cream.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and food prep areas.
Food Quality
While some customers enjoyed the food, others reported issues with incorrect orders and food quality.
Staff Friendliness
A few positive mentions of friendly staff, but overall, the service experience was inconsistent.
JH
Jean “Nana” Harbin
6 days ago
4.0
I bought my friends 60th birthday cake from here. She loves them and the prices aren't bad.
BB
Brandon Black
Oct 22, 2025
1.0
Went through drive through no one answered was there for a couple minutes. Then banged on the window and now one answered so I went in and tried to order and they were to busy on there phone. I don’t recommend this Dairy Queen at all, take a few more min and go to Vandalia.
VC
Vicky Coffman
Oct 18, 2025
4.0
Ppl really nice.
BB
Bonnie Bozovich
Oct 5, 2025
1.0
Worst experience ever at a Dairy Queen. They have no idea what they’re doing with coupons and are horrible at customer service. Last time we ever go here.
Train your people better and don’t give high school students a manager position.
IA
Isaiah Ash
Sep 8, 2025
2.0
Meh. Its not that great. Been twice. First time was ok but wish i had a tray because the tables were dirty. . Second time the food was bad enough i threw it away and went somewhere else to eat.
What are the operating hours for Dairy Queen Grill & Chill in Englewood?
The Dairy Queen in Englewood is open from 10:30 AM to 9:30 PM Monday through Saturday, and from 11:30 AM to 9:30 PM on Sundays. On Halloween (October 31), it closes earlier at 6:00 PM.
Does Dairy Queen Grill & Chill in Englewood provide a drive-thru service?
Yes, this location offers a drive-thru for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and provides booster seats and high chairs.
Can customers order food online from Dairy Queen Grill & Chill in Englewood?
Yes, customers can order online for pickup through their official website ordering page.
Does Dairy Queen Grill & Chill have outdoor seating and restroom facilities?
Yes, there is outdoor seating available and restroom facilities for customers.
Are there any nearby complimentary businesses or places customers might visit before or after dining at Dairy Queen?
Yes, nearby places include Kreusch Chiropractic for health services, various hair salons like Aje's Hair Braiding and Mosaic Hair Studio, and Rustic & Rooted for shopping, which customers might find convenient alongside their visit.
Where can I find coffee or a cafe near Dairy Queen Grill & Chill in Englewood?
Cafe 19, a nearby coffee shop and cafe, is close to Dairy Queen, making it a good option for coffee before or after your meal.
Are there any local event venues near Dairy Queen Grill & Chill?
Yes, The Torch Event Venue is located nearby and can be a great option for planning or attending events around your Dairy Queen visit.
How can I get exclusive deals or offers from Dairy Queen Grill & Chill in Englewood?
You can download the Dairy Queen App to access exclusive deals and mobile ordering rewards.