Chipotle Mexican Grill

Reviews

• CM

  Curtis Morgan

  Nov 13, 2025
  1.0
  ⭐ 1 Star — If I could give negative stars, I would. This Chipotle has officially perfected the art of wasting people’s time. I’ve now had multiple online orders quoted for pickup, only to walk in 20–30 minutes after the “ready” time and find… absolutely nothing done. Not “running behind,” not “almost finished,” not “just a moment”—I mean literally ignored while the staff pretends online orders don’t exist. If you’re thinking of ordering ahead so you can actually eat during your lunch break or get home on time, don’t. This place treats online orders like a joke. You’ll stand there watching walk-ins breeze through the line while your supposedly “priority” online order sits untouched. And when you ask about it? Good luck. The attitude ranges from “don’t bother me” to flat-out rude, like you’re the problem for expecting the food you already paid for to be ready anywhere near the time they promised. Nothing like showing up hungry, waiting half an hour past the quoted time, and being met with blank stares, eye rolls, or being straight-up ignored. At this point I’m convinced the online order system is just a trap—take your money up front and hope you eventually give up and leave. This location needs a complete overhaul: staffing, training, management—everything. Until then, save yourself the frustration. There are vending machines with more reliability, professionalism, and customer service than this place. Fix it, or shut it down.
• SK

  Sheila Only god knows

  Nov 11, 2025
  2.0
  I love Chipotle I've always had a good experience until this last time I went they charged me for somebody else's order plus my own and I didn't get the correct food
• MH

  Mike Hauser

  Oct 29, 2025
  1.0
  Ordered a bowl for pickup, since the restaurant is always busy and the workers lack basic customer service, ended up getting 3/4 of a bowl. There was 1/4 of the bowl completely empty. I’ve never had a bowl from them this small there’s only small amounts of everything I ordered aside from all the sour cream. I’m gonna start going to the Vandalia location from now on. This place is a dumpster on the inside and lacks proper management.
• NM

  Nicole Murphy

  Oct 26, 2025
  1.0
  Order was supposed to be ready at 6:10 for pickup, got here to a line of other online orders. This is the worst location for in person pick-up. This is sad that both locations are bad now. Also half of the tables are dirty and no one is cleaning since all staff is stumbling around trying and failing to move a line.
• JJ

  j j

  Oct 19, 2025
  1.0
  One of the worst chipotles I’ve ever been to. I actually go out of my WAY to avoid this one and I only live 7 minutes away just to go to the chipotle in Vandalia. Unfortunately, when I ordered through DoorDash this is the only location that would deliver to me so I had to give it a try after avoiding it for years. How can the chicken be burnt but uncooked ? Have no idea. I almost barfed after taking a bite and just ended up throwing my bowl away. Disgusting. Please, do yourself a favor and never go to this location I am begging you. It’s actually comical when I go to other locations and complain about this one it’s like they have a reputation and at other locations they always reply “yeah we’ve heard about them” do better!

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