Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted the restaurant's filthy conditions, including dirty restrooms and a generally unkempt environment.
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of poor customer service and long wait times.
Food Quality
Many reviews mentioned cold, stale, or incorrect food orders, with several customers expressing disappointment in the overall quality of the meals.
Management Issues
Several customers noted a lack of effective management, with complaints about staff behavior and operational inefficiencies.
EB
Elle Maria Bee
6 days ago
1.0
Dirty restaurant. Floors glass doors, windows, carpet, kitchen. I observed one of the employees grab an uncooked breaded item with her bare hands (no tongs?). When I asked about the validation code on the back of the receipt, not one employee knew about the code. The parking lot was dirty with trash. I won’t be visiting this establishment.
DB
Darin Butcher
6 days ago
1.0
I gave order at speaker and they replied but I could not hear them because of a car out on the highway. Asked three times what they said and there was no response. I pulled around to the window and the guy there told me they did not get my order and I had to drive around the building and go to the speaker again instead of just taking the order at the window. No other people were at he location at the time. They were rude and unaccommodating! Special thanks to the rude and un-helpful manager "Q" although i doubt that was his real name. He is the type with the Manager power trip attitude. The restaurant is run down and ill kept. Order sign has no screen and the menu board has florescent bulbs showing instead of a menu. The best I can say is disgusting. Corporate needs to remodel the building and the sad excuse for a crew!!
CK
Caleb Kilzer
Feb 25, 2026
1.0
I have this coupon that works once a week for every week for 1 free chicken sandwich any kind and when I went to this Wendy’s and they didn’t give me the chicken sandwich because it was spice. I have went to a bunch of different Wendy’s and they gave me all times of different kinds of chicken sandwich’s and they refused to give me the chicken sandwich for free. I’m never going back to this Wendy’s
LD
Lesley Darby
Feb 16, 2026
3.0
I’d like to know what’s the sense in taking an order if the employees do not follow them. Of course I wasn’t given a receipt to prove what I ordered, but you had no problem taking my money. The restaurant outside was filthy. I can’t even imagine when it looked like inside and luckily I didn’t get any mayonnaise on my sandwich because I wouldn’t have had napkins to wipe my face with absolutely horrible. ending this on a good note my pop tasted good of course that comes from a fountain can’t really mess that up I guess.
TT
Tenk
Feb 9, 2026
1.0
Went here around 8:45pm to get a dinner cause my gf and I were running around all day and didn’t wanna cook, anyways food was alright cold oddly but food is food. As we drove thru the drive in to place our order it was quick only issue was I couldn’t finish saying one or two words without getting cut off but it is what it is, went to go pay asked for a receipt prior to paying just in case they don’t print it I always just give them the heads up, they told me they are unable to give me my receipt I asked why they said printer was down and I carried on, they handed me the bag of food and then got the window slammed in my face was told to have a good day! Passive aggressive a bit, parked in the parking lot looking for my card thought I lost it so I locked my card. The dine in times said open till 10pm both doors were locked drove back around asked for my card they said they tryed to run it but it declined, yes it’s because I thought I lost it so I locked it I explained they said “you’ll get away with it this time” brother you handed me my food before charging my card that’s a you problem anyways I kept pushing them to re-run my card since I unlocked it for them and they kept saying you’ll get away with it this time. Anyways got my card back and a free meal so can’t complain to much but big take away is next time charge the persons card before handing them there food and trying to blame them?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's located at 558 Griswold, Elyria, OH?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location offer breakfast options?
Yes, breakfast is served at this location, including combos, sandwiches, coffee, and sides.
Can I get delivery from Wendy's at 558 Griswold?
Yes, delivery is available. Use the Wendy's app or visit order.wendys.com to enter your address and check availability.
What payment methods are accepted at this Wendy's?
Accepted payment methods include American Express, Cash, Discover, MasterCard, and Visa.
Is dine-in service available at this Wendy's?
Yes, dine-in service is offered along with drive-thru and takeout.
How can I provide feedback or contact the Wendy's at 558 Griswold?
You can contact the location directly at (440) 404-3157 or provide feedback via the Wendy's Contact page or Customer Satisfaction Survey online.
Are there any hotels near Wendy's at 558 Griswold for visitors who want to stay nearby?
Yes, nearby hotels include Camelot Inn, Best Western Inn, Days Inns of America, Country Inn & Suites by Radisson, and Holiday Inn Express & Suites Elyria by IHG.
What other food and drink options are available near this Wendy's location?
Nearby places include Biggby Coffee for cafe drinks, Jimmy John's for sandwiches, and Red Lobster for seafood dining.
Where can I fuel my car or get car-related services near Wendy's at 558 Griswold?
You can visit GetGo for gas and convenience, Clean Express Auto Wash for car washing, and Honda dealerships like Ohio Automotive Group and Carolina Cars, Inc nearby.
How can I place an order in advance through Wendy's app or website?
You can place your order using the Wendy's mobile app available on the App Store or by visiting order.wendys.com.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: