Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted the restaurant's filthy conditions, including dirty bathrooms and sticky floors.
Customer Service
Many customers reported extremely rude and unprofessional staff, with several incidents of dismissive attitudes and poor service.
Food Quality
A significant number of reviews mentioned cold, stale, or improperly prepared food, with many items missing from orders.
Slow Service
Customers frequently complained about long wait times both in the drive-thru and inside the restaurant, often with no clear reason for the delays.
Management Issues
Several reviews pointed to poor management practices, including lack of staff training and inadequate handling of customer complaints.
MK
Monique King
Nov 11, 2025
1.0
Waste of my time and money. Food was not satisfying whatsoever.
JP
Jazzy P
Nov 2, 2025
1.0
This is my local go-to Wendy's. But this place is absolutely disgusting. Everytime I came here the food was disgusting. I came here and order cheesy fries. The fries was drenched in salt, it made it impossible to eat but when I ate my sandwich it gave me a massive stomach ache a little after I have eaten it. Speaking of fries everytime I ordered fries it would either be cold like a freezer or as hot as inside a oven. I never got a perfect meal without having something missing. I'm utterly surprised that it always have a big line. When I speak on the speaker aswell they would tell us to hold on everytime and doesn't come back for like 3 minutes and sometimes for longer. Or when I speak into it they don't say anything at all for a long time. When I went into the wendy's I except the inside to be cozy. But the place was empty and outdated. The seats were broken and cracked and the tables had crumbs all over it. They're were stains on the walls, floors, and even on the seats. I couldn't even imagined what the bathroom looked like but my mother claimed it was disgusting and had to wiped the seat and put toilet paper on it. And the drinks don't even taste like the original drink. When I order a sprite it had barely ice in it or have a lot of ice and barely any sprite and the sprite didn't even taste like sprite. But everytime I ate here it gave me a headache so I hesitate when I order here for my family. This place is disgusting and outdated and those fries are 110% left out for hours. I bet mondo burger is better than this place.
AS
All Smiles
Oct 22, 2025
4.0
Consistent everytime. It would be nice if the burgers were actually hot.
AF
Adam Friesen
Oct 18, 2025
1.0
I had one of the worst fast food experiences ever at this Wendy’s location. I placed and paid for my order through the official Wendy’s app. When I arrived, they told me my order was an “old order” and just flat-out refused to prepare it. No explanation, no apology, no effort to make it right — just a dismissive attitude.
To make things worse, the phone number listed in the app didn’t work, so I had no way to reach out to anyone for help or support. The staff offered zero assistance, and I essentially paid for food I never received.
This is unacceptable. If your location accepts online orders, then you need to honor them. Period. If not, take the option off the app or get your systems in order. I left frustrated, hungry, and out the money I paid. Completely unprofessional and a total failure in customer service.
Avoid this location unless you want to gamble on whether or not you’ll actually get what you paid for.
NE
Nick Edreff
Oct 13, 2025
1.0
This place is a dump and absolutely filthy. I hope the kitchen is cleaner then the rest of the place.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Elyria, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Elyria, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (440) 404-3157.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 656 Griswold Wendy’s serve breakfast?
Yes, this Wendy’s location in Elyria, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's located at 558 Griswold, Elyria, OH?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location offer breakfast options?
Yes, breakfast is served at this location, including combos, sandwiches, coffee, and sides.
Can I get delivery from Wendy's at 558 Griswold?
Yes, delivery is available. Use the Wendy's app or visit order.wendys.com to enter your address and check availability.
What payment methods are accepted at this Wendy's?
Accepted payment methods include American Express, Cash, Discover, MasterCard, and Visa.
Is dine-in service available at this Wendy's?
Yes, dine-in service is offered along with drive-thru and takeout.
How can I provide feedback or contact the Wendy's at 558 Griswold?
You can contact the location directly at (440) 404-3157 or provide feedback via the Wendy's Contact page or Customer Satisfaction Survey online.
Are there any hotels near Wendy's at 558 Griswold for visitors who want to stay nearby?
Yes, nearby hotels include Camelot Inn, Best Western Inn, Days Inns of America, Country Inn & Suites by Radisson, and Holiday Inn Express & Suites Elyria by IHG.
What other food and drink options are available near this Wendy's location?
Nearby places include Biggby Coffee for cafe drinks, Jimmy John's for sandwiches, and Red Lobster for seafood dining.
Where can I fuel my car or get car-related services near Wendy's at 558 Griswold?
You can visit GetGo for gas and convenience, Clean Express Auto Wash for car washing, and Honda dealerships like Ohio Automotive Group and Carolina Cars, Inc nearby.
How can I place an order in advance through Wendy's app or website?
You can place your order using the Wendy's mobile app available on the App Store or by visiting order.wendys.com.