Wendy's

3.5
1773 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
558 Griswold, Elyria, OH
44035, United States

Hours

Reviews

3.5
1,773 reviews
5 stars
629
4 stars
384
3 stars
290
2 stars
151
1 star
319

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's filthy conditions, including dirty bathrooms and sticky floors.

Customer Service

Many customers reported extremely rude and unprofessional staff, with several incidents of dismissive attitudes and poor service.

Food Quality

A significant number of reviews mentioned cold, stale, or improperly prepared food, with many items missing from orders.

Slow Service

Customers frequently complained about long wait times both in the drive-thru and inside the restaurant, often with no clear reason for the delays.

Management Issues

Several reviews pointed to poor management practices, including lack of staff training and inadequate handling of customer complaints.
  • MK
    Monique King
    Nov 11, 2025
    1.0
    Waste of my time and money. Food was not satisfying whatsoever.
  • JP
    Jazzy P
    Nov 2, 2025
    1.0
    This is my local go-to Wendy's. But this place is absolutely disgusting. Everytime I came here the food was disgusting. I came here and order cheesy fries. The fries was drenched in salt, it made it impossible to eat but when I ate my sandwich it gave me a massive stomach ache a little after I have eaten it. Speaking of fries everytime I ordered fries it would either be cold like a freezer or as hot as inside a oven. I never got a perfect meal without having something missing. I'm utterly surprised that it always have a big line. When I speak on the speaker aswell they would tell us to hold on everytime and doesn't come back for like 3 minutes and sometimes for longer. Or when I speak into it they don't say anything at all for a long time. When I went into the wendy's I except the inside to be cozy. But the place was empty and outdated. The seats were broken and cracked and the tables had crumbs all over it. They're were stains on the walls, floors, and even on the seats. I couldn't even imagined what the bathroom looked like but my mother claimed it was disgusting and had to wiped the seat and put toilet paper on it. And the drinks don't even taste like the original drink. When I order a sprite it had barely ice in it or have a lot of ice and barely any sprite and the sprite didn't even taste like sprite. But everytime I ate here it gave me a headache so I hesitate when I order here for my family. This place is disgusting and outdated and those fries are 110% left out for hours. I bet mondo burger is better than this place.
  • AS
    All Smiles
    Oct 22, 2025
    4.0
    Consistent everytime. It would be nice if the burgers were actually hot.
  • AF
    Adam Friesen
    Oct 18, 2025
    1.0
    I had one of the worst fast food experiences ever at this Wendy’s location. I placed and paid for my order through the official Wendy’s app. When I arrived, they told me my order was an “old order” and just flat-out refused to prepare it. No explanation, no apology, no effort to make it right — just a dismissive attitude. To make things worse, the phone number listed in the app didn’t work, so I had no way to reach out to anyone for help or support. The staff offered zero assistance, and I essentially paid for food I never received. This is unacceptable. If your location accepts online orders, then you need to honor them. Period. If not, take the option off the app or get your systems in order. I left frustrated, hungry, and out the money I paid. Completely unprofessional and a total failure in customer service. Avoid this location unless you want to gamble on whether or not you’ll actually get what you paid for.
  • NE
    Nick Edreff
    Oct 13, 2025
    1.0
    This place is a dump and absolutely filthy. I hope the kitchen is cleaner then the rest of the place.

Frequently Asked Questions About Wendy's

Is 656 Griswold Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.