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Papa Johns Pizza

3.7
(229 reviews)

Business Details

811 Chesnut Commons, Elyria, OH
44035, United States
(440) 328-3030

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Elyria, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Elyria pizza for any occasion. Call us for pizza delivery in Elyria or stop by 811 Chesnut Commons for carryout to order the best pizza in Elyria, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
811 Chesnut Commons, Elyria, OH
44035, United States

Hours

Reviews

3.7
229 reviews
5 stars
105
4 stars
43
3 stars
23
2 stars
21
1 star
37

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing undercooked or incorrect orders.

Customer Service

Mixed feedback on customer service; some praised staff for being friendly, while others reported rude interactions and poor handling of complaints.

Delivery Issues

Several reviews mentioned long wait times for delivery and issues with order accuracy.

Positive Experiences

Despite the negatives, many customers enjoyed the taste of the pizza and appreciated the good deals offered.
  • DM
    Diane McCall
    Feb 11, 2026
    5.0
    Delicious wings and pizza
  • AA
    Ariel
    Jan 25, 2026
    4.0
    Got delivery and everything was good. Pizza came hot, tasted great, and I especially liked the cheese sticks. Solid experience overall.
  • JL
    Joseph Ladina
    Jan 23, 2026
    5.0
    Pizza hot and ready on time the dollar deal is great.
  • JS
    John S.
    Jan 21, 2026
    2.0
    Hire more people to answer the phones instead of using an answering service from India. I've never had issues making an order with shop personnel. You've taken 50 steps back. Smh. 🤷‍♂️🤦‍♂️
  • KG
    Kristen G
    Jan 2, 2026
    2.0
    So, I ordered a pizza and cheese sticks. The delivery driver got it to me on time, even though it was a literal blizzard out! That was great! But, when I opened my pizza, my pizza was correct but they gave me bread sticks instead of cheese sticks (the box sticker even said cheese sticks...). So I call the store and spoke to a very pleasant lady who gave me the choice of either getting a correction sent out, but it would take 45 minutes to an hour, or she could credit my account. I wasn't going to wait for the cheese sticks, nor would I want to cause someone to drive in that weather again, so I chose the credit. She informed me she'd credit me for the whole order. I don't know if this meant a refund (I would have expected her to say that), so I assumed it would be credited in points on my account, but no idea... Either way, I have seen no such credit and I'm a bit ticked about it. All I see, in terms of points, is what I earned from the order and then turned into 'dough bucks' or whatever it's called. But that is just from the points I already have, and regardless, if it wasn't, I don't think 15 points is enough of a credit... Especially because the bread sticks are terrible. Nothing against how they're made, I just don't like them, like, put some seasoning or something on them... If I wanted just straight bread I'd get a loaf out ... Besides, they only give you enough sauce for 1 or 2 dips, then your just eating straight bread that is no different than what I use for PB&j... Anyway, I digress... Overall, long story short ..too late... The driver was amazing, the lady on the phone was pleasant, but the order was messed up and the resolution never happened.... So... Not really feeling too good about this papa johns right now... If they fix the mistake, I'll change the star and edit the review... But more than likely, without resolution, I won't be ordering pizza from here again...

Brand Certified Facts from Papa Johns Pizza

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Certified March 01, 2026Yext Knowledge Graph
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