Dunkin'

2.7
479 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Elyria, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
905 E Broad St, Elyria, OH
44035, United States

Hours

Reviews

2.7
479 reviews
5 stars
143
4 stars
51
3 stars
32
2 stars
34
1 star
219

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Staff Attitude

Mixed feedback on staff attitude; while some employees were praised for friendliness, others were noted for being rude or unhelpful.

Order Accuracy

Many customers experienced issues with incorrect orders, whether through mobile orders or in-store purchases.

Product Quality

Concerns were raised about the quality of food and drinks, with reports of stale items and poorly made beverages.

Location Preference

Several customers expressed a preference for other Dunkin' locations due to better service and product quality.
  • JC
    Jamie Collins
    3 days ago
    1.0
    I ordered a DoorDash for me and my crew and everything ab it was terrible. The donuts were bad, they made the coffee wrong, they forgot my muffin and the packaging was bad aswell. I never get my order correct when I go here🫩😓
  • SW
    Stephanie Wagner
    Dec 29, 2025
    2.0
    This location makes me sad, I ordered the same coffee every time but it always tastes different than the last time I got it. Seems like each time I go through there are new employees, and their attitude is worse than the ones that were there before them. I work in customer service, I understand it's not a fun job. If you're going to have a crappy attitude, you should at least be able to make the orders correctly. Today I ordered a half dozen donuts, specifically picked out on the app, when I got my box two of the six donuts were correct and the other four were wrong. To their credit, they did fix it, and two of them showed up incorrectly on the order, but the other two were just outright wrong. It would be nice to have some staff there that cares, or at least gets paid well enough to pretend to care. I love Dunkin and their coffee, but I think I'm going to have to start going back to the Abbe road location because I'm tired of the way this one always seems to turn out.
  • SS
    STOP SELLING
    Dec 24, 2025
    1.0
    They have items on the menu that are all out of stock and proceed to not tell us when they substituted my drinks. Then with an attitude completely disregarded our feelings and mansplained. Will not be going there again and do not recommend.
  • KS
    Keith Stechow
    Dec 23, 2025
    5.0
    Holiday season... Let me just say how much of a pleasure it was to visit this location after being disrespected at the abbe rd location...helpful and friendly....I am picking up donuts for VA outpatient surgery Center because they deserve our respect...
  • KG
    kay grabowski
    Dec 6, 2025
    1.0
    Waited at the second drive thru window for 20 minutes. Go inside employees just standing around, laughing, eating food behind the counter. I tell them I’ve been waiting 20 minutes at the window they say “sometimes we forget about that window, sorry girl”. And my food had been sitting there.

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' store in Elyria, OH?

The Dunkin' store in Elyria, OH is open daily from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.