Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.2
1,375 reviews
5 stars
786
4 stars
327
3 stars
121
2 stars
50
1 star
91
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times and incorrect orders, leading to frustration and dissatisfaction.
Staff Attitude
Several reviews highlighted rude or unprofessional behavior from staff, impacting the overall customer experience.
Food Quality
While some customers praised the food and ice cream, others noted inconsistencies in order accuracy and portion sizes.
Cleanliness and Environment
Feedback indicated that the restaurant can be chaotic and unclean at times, affecting the dining experience.
Positive Experiences
Despite the issues, there were numerous positive comments about the food quality, especially the ice cream and burgers, as well as friendly staff interactions.
- BNBilly Nieding1 day ago5.0Great burgers. Friendly staff.
- SHStella HeffnerDec 31, 20252.0It's not the color scheme we had picked out, and the 2026 looks horrible, and the transfer has air bubbles. And no one told us they were closing early so we almost didn't even get it.
- EMEstella McCollumDec 31, 20254.0Love the ice cream cakes for family celebrations
- AUAndrew UszakDec 27, 20251.0If you have a problem with larger group orders dont make it available on your app. We will gladly spend our money elsewhere.
- JSJes StaDec 3, 20251.0Family came in today for lunch. They ordered some burgers and hotdogs and fries. Order was given to them wrong, got curds and fries instead. Waited 30 minutes was told burgers were being remade. They were NOT remade. Grandmother tried to get a refund and was told even tho they messed up, and then lied, we are responsible for the curds we ate that was given to us. No refund. Out of courtesy, those should have been given for free for being their mistake and making a family wait 40minutes for food they never recieved. The lady was extremely rude, kept talking over everyone with an attitude like the food we paid for inconvenienced her. After wasting 22 dollars ended up at McDonald's bc everyone still hadn't eaten. Was it that hard to remake an order and say I'm sorry for the mix up? Instead they blamed us for their mistake and refused to fix it? Lame and a waste of time and money. At best this location runs like crap and your manager needs retrained on basic customer service. Was planning on getting gift cards for the holidays but we will not be back. Can't believe this is how you treat families and older members of the community. Fail
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Elyria, OH?
Dairy Queen Grill & Chill is open from 9:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 9:00 AM to 10:00 PM on Friday and Saturday.
What kind of menu items can I find at Dairy Queen Grill & Chill?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill offer facilities for families with children?
Yes, it is family-friendly and offers booster seats, high chairs, seating for kids, and restrooms to accommodate families.
Is there drive-thru service available at this Dairy Queen location?
Yes, the Dairy Queen at 641 Hilliard Rd in Elyria offers drive-thru service for your convenience.
Does this Dairy Queen location provide free WiFi?
Yes, there is free WiFi available for customers at this Dairy Queen location.
How can I place an order for pickup at Dairy Queen Grill & Chill in Elyria?
You can place your pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/12680/ for convenient service.
Are there outdoor seating options at this Dairy Queen location?
Yes, outdoor seating is available at the Dairy Queen Grill & Chill on Hilliard Rd in Elyria.
What are some nearby places to visit around Dairy Queen Grill & Chill in Elyria?
Nearby places include Mattress by Appointment furniture store, Kelly's Suds-N-Dry laundromat and pizza restaurant, and Goodwill stores for thrift shopping and antiques.
Where can I find convenient services like pharmacy or convenience stores near Dairy Queen?
Close to Dairy Queen, you can visit Discount Drug Mart for pharmacy and convenience needs, or Circle K for convenience store and gas station services.
Are there any nearby dining options besides Dairy Queen around Hilliard Rd?
Yes, nearby dining options include Angelina's Pizza, China Bay Chinese restaurant, and East of Chicago pizza and chicken restaurant, all great for meals before or after visiting Dairy Queen.