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Customers reported a mix of experiences with service, ranging from friendly and efficient to rude and unhelpful.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Feedback on food quality was inconsistent, with some customers enjoying their meals while others received cold or poorly prepared food.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with dirty tables and unsanitary conditions.
Management Issues
Multiple reviews highlighted problems with management, including rudeness and lack of professionalism among staff.
SC
Sara Conkle
3 days ago
5.0
The morning shift manager here is always very kind. I know that is their job but they are extra so. Seems to be a theme with all of the employees that work here. I've never had bad service or foul food. Thank you morning shift , keep up the good work!!! This is from the no egg doordasher 🥰🖤
AU
A Google User
Oct 22, 2025
5.0
Amazing service specifically Lola was very kind
AF
Amanda Fellows
Oct 17, 2025
5.0
I ordered a Big Mac meal for dinner. It didn't take long to recieve and the food was good
BM
Brisn Mason
Oct 11, 2025
1.0
We waited in the drive thru lines 15 minutes before ordering, this is a double lane mind you, we tried to order chicken nuggets and was told they were all out of chicken nuggets.Lol!
This was at 11:30 A.M !
HOW CAN YOU RUN OUT OF CHICKEN NUGGETS!!?????? ON A SATURDAY NO LESS!
VERY UPSETTING TO HAVE 5 KIDS WAIT !
JL
Jeralyn Lyle
Oct 9, 2025
1.0
Horrible experience. I ordered on the app at 2:30pm for my kids to pick up, they weren't able to so I went through at 4 as soon as I left work. They weren't able "to find my order" in the drive through. Asked me to proceed to the window.. called a "manager". She looked through my email confirmation, looked through my app, looked through their system and said "oh you can't pick up until 6:30pm". I said we'll that won't work, can I cancel or whats my options. She replies come back at 6:30. Or cancel through the app "but I don't have time to walk you through and help you".
I pulled around and went inside, asked the cashier for a manager. When she called for one the same "manager" from the drive thru said don't bother I got it. So, I'm 90% sure she was a cashier. I explained again my predicament.. that I couldn't come back due to an event so I either needed the food or refund/canceled. Her solution.. don't pick it up and it'll refund my $45 to my account tomorrow. But if it doesn't bring a bank statement and they'll fix it. I left in tears and she told me "have a nice day".
Like you're telling me with all this technology the order couldn't be found and pushed through? I came home no food, out 45$ and no solutions.. unless I skip my k8ds soccer game and pray they have my order at 6:30???
Awful. Just awful customer service.
What are the regular business hours for this McDonald's location in East Liverpool, OH?
This McDonald's in East Liverpool, OH is open from 6:00 AM to 10:30 PM Monday through Saturday, and from 7:00 AM to 10:30 PM on Sundays.
What are the delivery hours for this McDonald's?
Delivery is available from 5:00 AM to 10:30 PM Monday through Thursday, Saturday; 5:30 AM to 10:30 PM on Friday; and 6:00 AM to 10:30 PM on Sunday.
Does this McDonald's offer drive-thru service and what are its hours?
Yes, the drive-thru is open daily from 5:00 AM until midnight, and on Sunday it opens at 6:00 AM and closes at midnight.
Can I order McDonald's food online for delivery or curbside pickup?
Yes, you can order for delivery and curbside pickup through their online ordering website or the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 15573 State Hwy 170, East Liverpool, Ohio, 43920, United States.
What nearby dining options are available close to this McDonald's?
Nearby dining options include Tim Hortons for coffee and donuts, King Buffet for Chinese and Asian cuisine, KFC for chicken, and Romeo's Pizza for pizza and American fare.
Are there nearby banks near this McDonald's?
Yes, there are local banks nearby including Home Savings & Loan Co., WesBanco Bank, and Chase which can be useful for banking needs when visiting the area.
What nearby services can assist with automotive needs?
Nearby automotive-related stores include NAPA Auto Parts - Modern Auto & Truck Parts, Calcutta Auto Parts, and Advance Auto Parts for car supplies and parts.
Does this McDonald's provide WiFi and are there mobile ordering options?
Yes, this McDonald's offers WiFi and supports mobile ordering through their app and website for added convenience.