McDonald's

3.6
1034 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15573 State Hwy 170, East Liverpool, OH
43920, United States

Hours

Reviews

3.6
1,013 reviews
5 stars
365
4 stars
231
3 stars
207
2 stars
73
1 star
137

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and efficient to rude and unhelpful.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Feedback on food quality was inconsistent, with some customers enjoying their meals while others received cold or poorly prepared food.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with dirty tables and unsanitary conditions.

Management Issues

Multiple reviews highlighted problems with management, including rudeness and lack of professionalism among staff.
  • SC
    Sara Conkle
    3 days ago
    5.0
    The morning shift manager here is always very kind. I know that is their job but they are extra so. Seems to be a theme with all of the employees that work here. I've never had bad service or foul food. Thank you morning shift , keep up the good work!!! This is from the no egg doordasher 🥰🖤
  • AU
    A Google User
    Oct 22, 2025
    5.0
    Amazing service specifically Lola was very kind
  • AF
    Amanda Fellows
    Oct 17, 2025
    5.0
    I ordered a Big Mac meal for dinner. It didn't take long to recieve and the food was good
  • BM
    Brisn Mason
    Oct 11, 2025
    1.0
    We waited in the drive thru lines 15 minutes before ordering, this is a double lane mind you, we tried to order chicken nuggets and was told they were all out of chicken nuggets.Lol! This was at 11:30 A.M ! HOW CAN YOU RUN OUT OF CHICKEN NUGGETS!!?????? ON A SATURDAY NO LESS! VERY UPSETTING TO HAVE 5 KIDS WAIT !
  • JL
    Jeralyn Lyle
    Oct 9, 2025
    1.0
    Horrible experience. I ordered on the app at 2:30pm for my kids to pick up, they weren't able to so I went through at 4 as soon as I left work. They weren't able "to find my order" in the drive through. Asked me to proceed to the window.. called a "manager". She looked through my email confirmation, looked through my app, looked through their system and said "oh you can't pick up until 6:30pm". I said we'll that won't work, can I cancel or whats my options. She replies come back at 6:30. Or cancel through the app "but I don't have time to walk you through and help you". I pulled around and went inside, asked the cashier for a manager. When she called for one the same "manager" from the drive thru said don't bother I got it. So, I'm 90% sure she was a cashier. I explained again my predicament.. that I couldn't come back due to an event so I either needed the food or refund/canceled. Her solution.. don't pick it up and it'll refund my $45 to my account tomorrow. But if it doesn't bring a bank statement and they'll fix it. I left in tears and she told me "have a nice day". Like you're telling me with all this technology the order couldn't be found and pushed through? I came home no food, out 45$ and no solutions.. unless I skip my k8ds soccer game and pray they have my order at 6:30??? Awful. Just awful customer service.

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location in East Liverpool, OH?

This McDonald's in East Liverpool, OH is open from 6:00 AM to 10:30 PM Monday through Saturday, and from 7:00 AM to 10:30 PM on Sundays.

What are the delivery hours for this McDonald's?

Delivery is available from 5:00 AM to 10:30 PM Monday through Thursday, Saturday; 5:30 AM to 10:30 PM on Friday; and 6:00 AM to 10:30 PM on Sunday.