At Papa Johns Pizza in East Cleveland, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best East Cleveland pizza for any occasion. Call us for pizza delivery in East Cleveland or stop by 13515 EUCLID AVENUE for carryout to order the best pizza in East Cleveland, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service experiences, including unprofessional behavior from management and unresolved complaints.
Food Quality
Mixed feedback on food quality, with some customers praising the pizza while others reported issues like cold, undercooked, or incorrect orders.
Delivery Issues
Many customers experienced significant delays in delivery, with some orders taking over two hours and others being marked as delivered without being received.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences with friendly staff and good food, indicating that some employees excel in customer service.
RM
Ronnell Mitchell
Dec 16, 2025
5.0
I believe they are phenomenal establishment claims and very knowledgeable of the pizza
JI
Jackie Ingram
Dec 2, 2025
1.0
I spent over $55 dollars on my order for my grandchildren, the delivery driver was extremely behind in his delivery. Upon calling to check on my order I was told that the driver just left and the my order would be hot. Upon receiving my order I was shocked at how dry and hard ALL the food was everything was cold and trifling. I call to make a complaint I was told that I could bring it back or receive a discount but I would have to bring the food back. This is disappointing after they knew that the food was distasteful and that lied about the order being on it was and hot.
SR
Sherry Reed
Nov 22, 2025
5.0
This Papa Johns has been the best I've had yet. The pizza is always good and the service very friendly! Although this is not the closest I always order here and I haven't been disappointed yet.
DH
Darranae Harmon
Nov 18, 2025
1.0
I ordered delivery after waiting an hour I called the store looking for my order the store owner claims they were short on driver's if that was the case they should've reached out to me then he called the driver and had the driver call me he stated that he had to stop and get gas so I told him I didn't want the pizza you not supposed stop and get gas when you have people's food I don't want it I want a refund they still marked it as delivered and it was never delivered this happened over a month ago and I want my money 31 that's bad business
MH
Molly Haberkorn
Nov 10, 2025
5.0
The best!! I ordered for my son’s birthday party years ago and I still remember the way Neikcoe went above and beyond to accommodate me. I was a single parent struggling financially and he really cared to seek out discounts, ensure discounts were applied, explain pricing options to me etc. I’ll never forget the way that made me feel! Blessed and I love their pizza too lol.