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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, both in the drive-thru and inside the restaurant.
Food Quality
Many reviews mentioned issues with food temperature and quality, including cold and poorly prepared items.
Customer Service
Several customers experienced rude or unprofessional behavior from staff, impacting their overall experience.
Cleanliness
Restroom conditions were noted as unsanitary, with some customers expressing concerns about the overall cleanliness of the establishment.
Order Accuracy
Numerous complaints were made regarding incorrect orders and issues with the ordering process.
DS
David S
Nov 17, 2025
1.0
i ordered chicken mcnuggets made to order and was even on my receipt! they hand me old ones and i give them
back and say those aint fresh! rhey tried to say they get hard when they cook them fast! such nonsense! im 52 and been eating nuggets since the 70s and know what a fresh nugget taste like' what an insult! and the manager didnt give a shit and i just
drove off and said keep it and my $!!!
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Fares Alahmad
Nov 10, 2025
1.0
Drive-through girl was super rude
KR
kenneth render
Oct 31, 2025
2.0
There is nothing ever good to say about HOOD McDonald's always terrible it is what it is.
TS
tre spivey
Oct 30, 2025
1.0
I’ve waited in the drive through for 45 mines doing uber , just for them to tell me to go to the window I then proceeded to go up to the window and the lady took a extra 26 minutes while there is a huge line in the hallway , just for her to tell me they don’t have the order NEVER GO HERE ‼️‼️
KM
Kimberly McMullen
Oct 15, 2025
2.0
Ms Ladrea (spelling?) behind front counter was on point I had a special order she listened and comprehended everything she did was 100% correct!! Ms Ladrea had to keep telling them we ordered a fish then she had to go to the back and show them where it was on the screen needless to say by the time we got it it was ice cold, replacement fish sandwich was just thrown together very sloppy wasn't even all the way on the bun the tartar sauce was glopped in one spot The only thing we got that was hot was the fries that Ms Ladrea gave us.
The restrooms were disgusting especially for them having a door that a crew worker has to unlock to let you in. I think McDonald's needs a new supervisor can we get Ms Ladrea off front counter and make her supervisor she stays calm among chaos and has a better comprehension of the spoken word