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Wendy's

3.9
(950 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4555 W. Dublin Granville Road, Dublin, OH
43017, United States

Hours

Reviews

3.9
950 reviews
5 stars
487
4 stars
186
3 stars
84
2 stars
47
1 star
146

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing disappointment in the quality of their meals.

Customer Service

Feedback highlighted a mix of experiences, with some praising friendly staff while others reported rude behavior and poor service.

AI Ordering System

The new AI ordering system received significant criticism for being ineffective and causing order errors.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and bathrooms.
  • SK
    Sara K
    2 days ago
    1.0
    The night crew is awful!!! My order is always missing something....very frustrating.
  • AM
    A M
    2 days ago
    3.0
    Wow was service slow. Didn't expect to wait more than 15 minutes for food when the store had only a few customers and tons of staff like that. Guess I was wrong in expecting the flagship store to be better than my neighborhood store (not even close). Do better.
  • BF
    Bill Farmwald
    3 days ago
    4.0
    Wendy's is such a great establishment. It's fast food. The staff, however, has declined in efficiency and etiquette. I hope they can get that back. I'll continue yo patronize Wendy's as long as the food's quality remains great.
  • JB
    Jordan Brown
    Feb 12, 2026
    1.0
    Asked no mayo and I got mayo and no lettuce. Thanks for the fast service but really
  • DD
    Danielle Dick
    Jan 28, 2026
    1.0
    Aside from missing one of the 10pc chicken nuggets I ordered and paid for, this moccasin has been trash for quite a while. You'd think with the store being located right in front of the customer service center they'd hire a manager with a respectful and responsible attitude but this couldn't be further from the truth. One restaurant manager to another, do better. If the 'manager' I dealt with tonight was my employee, she'd be fired on the spot for her poor behavior.

Frequently Asked Questions About Wendy's

Is Flagship Restaurant Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's drive-thru at 4555 W. Dublin Granville Road?

The drive-thru at Wendy's is open Monday through Friday from 6:00 AM to 12:00 AM, and on Saturday and Sunday from 7:00 AM to 12:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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