Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported issues with food quality, including undercooked meat, cold items, and incorrect orders.
Customer Service
Many reviews highlighted poor customer service experiences, including rude staff, lack of assistance, and unresolved complaints.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and malfunctioning soda machines.
Service Speed
Customers frequently mentioned slow service, both in the drive-thru and inside the restaurant, leading to frustration.
CB
Christopher Blazo
Dec 11, 2025
1.0
The hamburger patty was pink and inedible. The chicken strips were okay, but come on, I think a 5 year old could have made sure that the burger meat was the right color before serving to customers to eat.
LT
Liz Tibbals
Nov 19, 2025
1.0
Wow, I am shocked. From a small mishap about the wrong SAUCE, I was met with two workers who I believe both manage this location and they escalated the situation and environment. Instead of kindly switching out the sauces, both me and another were met with disrespect and poor attitudes. I went back to my car to bring in the food and the worker who I was initially talked to walked away and ignored me. Another worker handed over sauces and apologized, we started walking away and the employee was angrily saying we needed to give her the other sauce. Horrible customer service, OVER SAUCE. Managers should be trained to deal with quick fixes like this and de-escalation techniques. Other co-workers were apologizing for the behavior of the woman. Even Tim Hortons apologized. No receipt given either so I cannot reply to customer service. Do not recommend going or asking for help with a messed up order.
CH
Charlsia “BlackPhoenix” Henderson
Nov 3, 2025
1.0
I asked if my drink could be mixed but they advised that it was too much to squirm a squirrel of a different flavor in the lemonade and they didnt give me a straw ro be funny. I will never go back to this Wendys.
AP
A Perry
Oct 23, 2025
2.0
Went to walk in at 7:58, sign on door said lobby closed at 10pm, but the doors were locked and couldn't get in. Employees inside looked outside but didn't move towards door or motion that it was closed or anything.
RR
Russ Ramey
Oct 18, 2025
5.0
Ayers Road Wendy's best in class. Bright, clean, friendly, happy, nice staff. Very good food, quickly done. I listened in to the shift mgr praise his people, coaching them. I literally missed the exit in traffic, circled back around vi 161 exit. Decided to go inside and relax, stressed day. I was able to do so. Dave Thomas would be proud. The Wendy's concept, in Dublin, the home of Wendy's, is alive and well. I pulled the mgr aside, "All good, people just complain. All good, Well Done" I'll probably have lunch with ny daughter there today. Its worth going back too. 😎😎