Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
3.7
360 reviews
5 stars
156
4 stars
77
3 stars
35
2 stars
30
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unresponsive staff, rude interactions, and long wait times for assistance.
Order Issues
Many customers reported problems with their orders, including incorrect items, late deliveries, and difficulty reaching the store by phone.
Food Quality
Feedback on food quality was mixed; while some praised the pizza, others noted issues like undercooked items, soggy food, and inconsistent preparation.
Cleanliness
Several reviews mentioned cleanliness concerns, particularly regarding the dining area and food preparation practices.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, appreciating the taste of the pizza and the friendliness of certain staff members.
- BCBraxton CarpenterNov 10, 20251.0Decided they weren't going to make my grubhub ordered and then canceled it.1 hour later.
- MNMitch NoggleNov 7, 20251.0The pickup times they quote are consistently incorrect. You show up 10 after the quoted time and. It’s still not ready then you get sent to the back of the line to wait another 20 minutes. Pizza isn’t great either. Rushed and smashed to the top of the box, sauce on the outside of the box. The drive thru option the only nice thing. But I’ve had enough of these experiences ✌️
- BCBen CapriatoOct 30, 20251.0Horrible store! Does not answer phone! Failed to deliver call ahead pizza on time, over 20 minutes late. And the pizza looks like someone shook it in the box.
- JBJason BishopOct 29, 20251.0Talk to AI for 10 minutes to get a pizza. Then when I want to talk to a human, I get hung up on twice. Thanks for being on it for people at the hospital
- BDBrittany DenuneSep 12, 20251.0Never have I experienced sure poor customer service at a donatos. We happen to get an extra salad we were going to pay for, mine was paid for after all my kids had given me the toppings they didn't like and I put my lid back on it the rude front register person came back and demanded my salad because it belonged to someone else. It's a health code violation to take back a product a customer has already touched let alone had their fingers in. He then got irate with another customer after us. Absolutely no training what so ever. Not only that there were ppl sitting in the office playing on phones not helping out and what not. Let's do better will not return back to this location. Not to mention we will be calling cooperate and they will hear about this.
Frequently Asked Questions About Donatos Pizza
What makes Donatos Pizza's pizza unique?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, offering a distinctive pizza experience.
What are the operating hours of Donatos Pizza in Dublin, Ohio?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to midnight.
Does Donatos Pizza offer delivery and pickup options?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
Where is Donatos Pizza located?
Donatos Pizza is located at 6810 Perimeter Loop Rd, Dublin, Ohio, 43017, United States.
How can I order from Donatos Pizza online?
You can order online via their website at https://www.donatos.com or through their app available on iOS and Android.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Donatos Pizza in Dublin?
You can contact Donatos Pizza by phone at +1 614-659-0797 or via email at st0162@donatos.com.
Are there any nearby dining options to Donatos Pizza?
Nearby dining options include Aladdin's Eatery (Mediterranean), Cafe China (Chinese), McDonald's (fast food), Chipotle Mexican Grill (Mexican), and Crumbl - Dublin (desserts).
What nearby services can customers use before or after visiting Donatos Pizza?
Customers can visit nearby services such as Bauer & Nemcik Family Dentists for dental care, Chase Bank or KeyBank for financial services, or Elements Massage spa for relaxation.
Are there convenient transit or retail options near Donatos Pizza?
Yes, Giant Eagle retail store is nearby for shopping, and gas stations like BP and GetGo offer convenience and fuel, making it easy to stop by Donatos Pizza during errands.