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Arby's

4.0
(928 reviews)

Business Details

5864 Sawmill Rd, Dublin, OH
43017, United States
(614) 336-0937

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5864 Sawmill Rd, Dublin, OH
43017, United States

Hours

Reviews

4.0
928 reviews
5 stars
432
4 stars
265
3 stars
113
2 stars
39
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rudeness, lack of acknowledgment, and slow response times.

Food Quality

Mixed reviews on food quality; some enjoyed the roast beef and chicken sandwiches, while others received cold or poorly prepared items.

Cleanliness

Multiple reviews highlighted issues with cleanliness in the dining area and seating.

Staff Friendliness

While some customers praised friendly staff, others noted unprofessional behavior and lack of engagement.

Order Accuracy

Several customers experienced issues with incorrect orders and missing items.
  • PO
    Peggy Opatken
    Feb 1, 2026
    1.0
    Terrible experience here. The help was loud and obnoxious.. 6:30 Sunday Feb 1. The food was cold. The place was dirty and cold. My husband and I will NEVER be back
  • KF
    Kappa Kappa Gamma Fraternity
    Nov 10, 2025
    2.0
    Restaurant was 66 degrees inside (tested with phone). So eating was miserable. The chicken sandwich was overcooked.
  • DC
    Daniel Currier
    Oct 31, 2025
    5.0
    Arby’s roast beef is delicious! Josh, Scott and Chelsea are amazing and very friendly and welcoming. All my food is always served hot and the staff is friendly. Crinkle fries are the best.
  • AW
    Ann Weindel
    Oct 20, 2025
    3.0
    So, not the best Arby's I've had. The roast beef had pieces that resembled beef jerky. I made the mistake of trying the beef gyro--wont do that again. The beef nuggets were really terrible but they were free. To be fair, I think they're probably always terrible. That's likely not exclusive to this restaurant. Arby's does a handful of things well typically--roast beef, turkey, chicken sandwiches, fish--but a lot of things are pretty bad as the standard. I'll never try their chicken nuggets (or whatever they're calling them) again.
  • KL
    Kristen Lassiter
    Sep 30, 2025
    1.0
    My mother and I stopped by there today to grab lunch. Wanted to go inside and sit down to eat, so we could chill and chat. All the workers were around my age (52). Not one of 'em acknowledged me or my mom. I could see they were kinda busy, but a quick, "Sorry for the delay; we'll get your order in a minute--thanks!" or something to that effect. I don't mind waiting some, but dang, look at us and acknowledge our existence. No one ever came to the register. We were completely ignored. No one even looked our way; heads down, everyone seemed grim. I know fast food/customer service isn't fun--been there--but just as a human, have common sense and courtesy to do a quick hello and let us know we're not wasting our time standing there for ten minutes. We ended up finding a Chinese restaurant to grab lunch, and got acknowledged within seconds, and fed within the same amount of time we stood waiting at Arby's--lol. PS--I did give them three stars on other stuff, because I was there a long time ago, and food was good.

Brand Certified Facts from Arby's

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