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Arby's

4.0
(784 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
216 S. Sandusky St., Delaware, OH
43015, United States

Hours

Reviews

4.0
784 reviews
5 stars
363
4 stars
227
3 stars
93
2 stars
40
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service, with some praising friendly staff while others reported rudeness and unprofessional behavior from management.

Order Accuracy

Frequent complaints about incorrect or missing items in orders, with many customers noting this as a consistent issue.

Food Quality

Food quality is inconsistent; while some customers enjoyed fresh and tasty meals, others received cold or poorly prepared items.

Cleanliness

Concerns raised about cleanliness in the dining area and issues with spills not being addressed.
  • DD
    David Davis
    Feb 11, 2026
    4.0
    All in all a pleasant experience. The guy taking my order and ultimately collecting money was quite nice and polite. You don't get a lot of pleases and thank yous anymore. The food was fresh and tasty as well.
  • AS
    Allie Schneider
    Feb 9, 2026
    1.0
    The manager here is beyond unprofessional. I paid $60 for a drive thru order to feed my kids. The order was missing a fry. I went inside and stood there for 10 minutes before I had to catch the attention of one of the workers, who happened to be the manager. I let the manager know I was missing the fry and that I had been waiting with my kids sitting outside. He was immediately snarky and said “well I’m the only one up here”. I said I understand but my kids are outside in the car. He gave me a fry in a bag, and when I got home I saw that he barely filled it. Obviously done on purpose because I apparently inconvenienced him by coming in when my order was wrong. He should not be the manager here. No customer service skills and completely unprofessional attitude.
  • JT
    Jessica Taylor
    Nov 12, 2025
    2.0
    Had really gross pieces of roast beef in my sandwich and had items missing from my order.
  • RB
    Robert Birch
    Oct 16, 2025
    2.0
    At least fill up the cheese cup. I know yall mad you have to earn that paper but we did too. Sneak them overrated steak bites home and give me my cheese
  • TM
    Tina Meadows
    Sep 30, 2025
    5.0
    Tav was rather loud in the dining room.

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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