Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,502 reviews
5 stars
441
4 stars
328
3 stars
273
2 stars
143
1 star
317
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and disrespectful interactions.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food.
Speed of Service
Several reviews mentioned slow service, with long wait times in both drive-thru and in-store.
Food Quality
Feedback indicated inconsistent food quality, with some customers receiving cold or poorly prepared items.
Cleanliness
Multiple reviews pointed out unsanitary conditions in the restaurant, including dirty tables and beverage areas.
- AAAiden AcevedoDec 15, 20251.0I came through and they COMPLETELY messed up my order. When I got home to eat my nuggets I noticed the sauce was rotten and expired. And the burger we ordered was just a damn patty. I called them and they hung up on me. I called back and they told me to have some respect. Obviously that pissed me off so I said something.l to her and she just replied with “ya mama” 🤣now I’m a g and it doesn’t bother me but it was hella disrespectful because my mom passed away when I was a kid. I still have the rotten sauce so somebody better get fired or this place is going to hear from my legal team.
- GGGraceDec 12, 20255.0Went though the drive thru at 1 pm on Friday, 12/12/25. Service was quick, and our food was delicious! Nuggets were crispy and juicy, and our burgers were excellent!
- HHheyitsVaehDec 2, 20251.0This place has the worst customer service I have ever experienced. My boyfriend and I got food here and with our food ordered a Oreo McFlurry with extra cookie pieces and a caramel Sunday. An older lady (worker) asked us if we got ice cream with our order and proceeded to explain that the ice cream machine was down. Ok no problem I asked for the box of cookies and a large fry because that would equal our amount for those two items. A younger women asked us what it was we wanted and I explained and she said she’d have to ask so she went to the (I assume) manager and was talking to her. The manager came over and said in an extremely rude manor “the cookie box is more then what we owe” and before I could explain everything said “just give them the cookies” and the younger women very rudely through the cookies to the counter. I have been a lead at a store and have dealt with many customers and let me tell you that is no way to treat a customer.. I will not ever be going back to this McDonalds and I sure hope they don’t treat others that way.
- LDLiliana DeichNov 29, 20251.0Came through the drive thru close to closing time. The lady on the other end was super rude and had to highlight that they were about to close. All I wanted was a drink which I know isn’t hard to make.
- LGLori GarnerNov 7, 20253.0Some of The Times when we go here they get our orders wrong.The service is slow.Don't make you park and wait for your food. And a lot of times of food is not hot
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's in Defiance, OH?
McDonald's in Defiance, OH is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer delivery service?
Yes, delivery is available daily from 5:00 AM to 1:00 AM through their online order platform.
Can I use the drive-thru at this McDonald's?
Yes, the drive-thru is open daily, generally from 5:00 AM to midnight or 1:00 AM on weekends.
What mobile apps can I use to order from McDonald's at this location?
You can order using the McDonald's mobile app available on iOS and Android.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is one of the available services at this location.
Are there any nearby fast food options besides McDonald's?
Yes, nearby fast food options include Pizza Hut, Burger King, Quiznos, and Panda Express.
What nearby restaurants can I visit before or after McDonald's?
Nearby restaurants include Applebee's Grill + Bar, China Garden, Fricker's, We're Rolling Pretzel Company, and Friendly's.
What retail stores are close to McDonald's that I might want to visit?
Nearby retail stores include Christopher & Banks, Pet Supplies Plus Defiance, Verizon Authorized Retailer — Cellular Sales, JOANN Fabric and Craft Stores, and Dollar Tree.
Does this McDonald's location offer free WiFi and other amenities?
Yes, this McDonald's provides WiFi along with services like DriveThru, McDelivery, Mobile Offers, Mobile Ordering, and Gift Cards.