Chipotle Defiance is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted issues with cleanliness, including dirty tables, overflowing trash, and unkempt food preparation areas.
Food Quality
Customers frequently reported problems with food quality, including undercooked rice, burnt meat, and stale chips.
Service Issues
Several reviews mentioned slow service, staff being unhelpful, and frequent shortages of key ingredients.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
Inconsistent Experience
Many customers noted that their experiences varied significantly, with some enjoying their meals while others faced numerous issues.
DV
Deana VanArsdalen
Nov 16, 2025
1.0
This needs a health inspector immediately! Food smeared all over the back...counters a mess...shields smeared..
The help was courteous however!
UU
Umang
Oct 27, 2025
1.0
I am very disappointed with my recent order. The meal was delivered without a fork, which made it inconvenient and frustrating to eat. Never order again waste 20 dollars
HB
Henry Bontrager
Oct 21, 2025
4.0
Stopped with motorcoach. Served group rapidly.
MM
Mo
Oct 20, 2025
5.0
Impeccable service from a very friendly team. Everything was fresh and delicious. (10/20/25 @5:25pm)
SI
Samuel Instinct
Oct 16, 2025
2.0
Don’t show up at this location when it opens. Nothing will be ready. Give them at least an hour or two after opening. The catch-up management needs to adjust instead of wasting peoples time.2stars for friendliness
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Defiance offer?
Chipotle Mexican Grill in Defiance offers customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 1796 N Clinton St, Defiance, OH?
The restaurant is open every day from 10:45 AM to 11:00 PM.
How can I place an order online for Chipotle Mexican Grill in Defiance?
You can order online through their official ordering website at https://order.chipotle.com/ or via the Chipotle mobile app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Defiance?
Chipotle Mexican Grill is located at 1796 N Clinton Street, Defiance, OH 43512.
Does Chipotle Mexican Grill in Defiance have a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards where you can earn free food and access exclusive offers by signing up.
Is Chipotle Mexican Grill in Defiance welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers, promoting an inclusive environment.
What are some nearby places I can visit before or after dining at Chipotle Mexican Grill in Defiance?
Nearby you can find Northtowne Motors for automotive needs, Kay Jewelers for fashion and bridal accessories, and Tropical Smoothie Cafe for smoothies and American dining.
Where can I get a haircut near Chipotle Mexican Grill in Defiance?
There are several hair salons nearby including Cost Cutters, Great Clips, and First Choice Haircutters.
Are there any gas stations near Chipotle Mexican Grill in Defiance?
Yes, Speedway is a nearby gas station and convenience store where you can fuel up or grab snacks.
What other fast-food options are near Chipotle Mexican Grill in Defiance?
Nearby fast-food options include Taco Bell for Mexican-style fast food, Frisch's Big Boy for American burgers, and Arby's for sandwiches.