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Arby's

3.8
(1112 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1502 N Clinton St, Defiance, OH
43512, United States

Hours

Reviews

3.8
1,112 reviews
5 stars
441
4 stars
304
3 stars
159
2 stars
77
1 star
131

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing disappointment in the freshness and preparation of their meals.

Cleanliness

Numerous comments highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions in the kitchen.

Order Accuracy

A significant number of customers experienced incorrect orders, with items missing or prepared incorrectly.

Staff Attitude

Feedback varied on staff friendliness, with some customers noting rude behavior while others praised helpful service.
  • VR
    Vanessa Reffey
    Feb 12, 2026
    2.0
    Service was great sadly the only thing that was edible was the curly fries. I got a roast beef sandwich (double) the meat was extremely dry and hard. Think I'll be taking a break from going here for awhile.
  • OF
    Opinionated Forthepeople
    Feb 5, 2026
    1.0
    To be fair it was busy in the drive thru and it looked as if there was only two people working. I'm pretty sure the woman at the window not only had to take orders but she had to go make it as well. I seen the kid working the counter was busy and he probably had to make his own orders. I did get a messed up order. I didn't get my curly fries and I asked minus swiss plus white American cheese. I got cheddar cheese sauce but there was barely any cheese on the French dip. Everything went wrong. I tried to call to let them know they messed up my order but the phone gave me an out of service message. What's going on???
  • AM
    Amanda Mckay
    Feb 5, 2026
    1.0
    Slowest Arby’s I have been to. 25 min sitting in the drive thru while we can hear the lady say everything over the speaker because she didn’t turn off her headset. If we had an option to leave we would but they make the drive thru to where you are stuck. Beyond ridiculous! We haven’t even ordered yet! But can’t get out because other people are behind us.
  • GG
    Grace
    Feb 3, 2026
    2.0
    Me and my fiancée decided to use a coupon that we have for 2 beef and cheddars, 2 fries, 2 drinks, a mozzarella stick, and 2 of their cobbler things for $16 (pretty good deal). We got our food, and all of it is cold and has very obviously been sitting. The beef on the burgers are rubbery. We warmed the fries in the microwave to make them decent as well as the mozzarella sticks. Not sure if the cobbler thing is supposed to be warm or not (this is my first time trying it) but it was also cold, still good but cold. Genuinely disappointed, usually Arby’s restaurants are good and don’t have problems like this.
  • DL
    Daniel P. Landin
    Feb 1, 2026
    1.0
    One of the worst Arby's experiences I've had. Waited 25 minutes from entry till my food was handed to me to go, the fries were cold and stale, and I was not given one of my order items. The only thing good was the sandwich. Not a place I'll ever go back to.

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