Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
While many customers praised the burgers and fries for being delicious and fresh, there were several complaints about inconsistency in food quality, including overcooked burgers and greasy fries.
Customer Service
The service received mixed reviews; many customers highlighted friendly and helpful staff, while others reported rude behavior and poor service during busy times.
Cleanliness
Several reviews pointed out cleanliness issues, including unsanitary conditions in the restaurant and bathrooms, which detracted from the overall dining experience.
Value for Money
Customers generally felt that the food was good for the price, although some expressed concerns about high prices relative to the quality of food received.
AG
Andrew Gifford
2 days ago
3.0
Burger was good. Fries were lukewarm. The shake was awful. But the service was good.
MD
Miguel Madaris delavega
5 days ago
5.0
The mac and cheese double is the way to go and grab those chilli cheese fries it's slamming trust I've bought them 2 times today lol
JE
J Elsinger
6 days ago
4.0
folks behind the counter were very helpful and understanding the menu and what might make a good smashburger. I had a double which was good but I've had better hamburgers on a pub. I also had the chili which definitely was smaller than I thought it should be based on the cost and actually tasted very much like something that you might get out of a can. That being said the service was outstanding and the people were very knowledgeable and easy to work with.
SZ
Sabry Zahir
Jan 18, 2026
5.0
Great service, manager was very nice
MS
Michael Smith
Jan 14, 2026
5.0
Took my niece there for lunch. On the way out, she told an employee that it was the best burger she ever had.
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the regular business hours of Smashburger?
Smashburger is open daily from 10:00 AM to 10:00 PM.
Does Smashburger provide delivery service?
Yes, Smashburger offers delivery service and has specific delivery hours from 10:30 AM to 9:30 PM every day.
Can I order food online or via an app from Smashburger?
Yes, you can order online through Smashburger's website or via their mobile app available on the Apple App Store.
Is Smashburger wheelchair accessible?
Yes, Smashburger has wheelchair accessible entrance, parking, seating, and restrooms.
Does Smashburger accommodate families and children?
Yes, Smashburger welcomes families and children and has high chairs and a children's menu available.
What payment methods are accepted at Smashburger?
Smashburger accepts credit cards, debit cards, and mobile NFC payments; cash-only is not required.
Is there outdoor seating available at Smashburger?
Yes, Smashburger offers outdoor seating for customers.
What nearby places can I visit when I come to Smashburger at Shopes at Route 725?
Nearby places include Smoothie King for smoothies and juices, The Village on 725 shopping center for various shopping options, and Jimmy John's for sandwiches, making it convenient for diverse dining and shopping experiences.
How can nearby locations like GameStop and Sports Clips enhance my visit to Smashburger?
While visiting Smashburger, you can also stop by nearby stores like GameStop for video games and electronics or Sports Clips for a haircut, making it convenient to combine dining with entertainment or personal care.
Are there options for health and wellness near Smashburger?
Yes, nearby Shawnee Optical offers eye care services and Aspen Dental provides dental care, so you can attend to health appointments conveniently in the same area as Smashburger.
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