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Donatos Pizza

3.7
(567 reviews)

Business Details

5120 North Main Street, Dayton, OH
45415, United States
(937) 275-2700
https://www.donatos.com

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
5120 North Main Street, Dayton, OH
45415, United States

Hours

Reviews

3.7
567 reviews
5 stars
263
4 stars
110
3 stars
58
2 stars
28
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times for assistance.

Food Quality

Mixed feedback on food quality, with some praising the pizza while others reported issues like undercooked or cold food.

Order Accuracy

Many customers experienced problems with incorrect orders and delays in receiving their food.

Delivery Issues

Frequent complaints about late deliveries and lack of communication regarding order status.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and good food.
  • RW
    Riley Wysong
    1 day ago
    1.0
    Waited 30 minutes for food when it was supposed to be given to us at 9:01 PM then they had to remake the entire thing cause It got messed up, but the only good part about it was the man who gave us our food. He deserves a raise.
  • CD
    Chelsea D
    Jan 2, 2026
    1.0
    My family has been longtime Donatos customers, but this will be our last order. The employee who answered the phone, Erica, was extremely rude to my grandmother, repeatedly cut her off, and ultimately hung up on her. That level of disrespect is unacceptable!!! Especially over a simple pizza order. I truly hope better customer service training is provided. There was no justification for ending the call that way. Corporate will be contacted. Based on recent Google and Yelp reviews, it’s clear we’re not the only ones who’ve had a horrible experience. Do better.
  • EC
    eric conner
    Jan 2, 2026
    5.0
    Try the bacon chicken pizza it's great
  • CS
    Christy Smith
    Dec 31, 2025
    1.0
    When you have people who couldn't care less about your order, and you supporting local businesses, go here.
  • MG
    Marcus Greene
    Nov 3, 2025
    1.0
    Horrible customer service. If you have somewhere to be or have to go for to work don’t go here. Wife went before work had a bad experience

Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

What are the operating hours of Donatos Pizza on weekdays?

Donatos Pizza is open from 10:30 AM to 11:00 PM Monday through Thursday, and from 10:30 AM to midnight on Friday.

Brand Certified Facts from Donatos Pizza

This information is certified by Donatos Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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