Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Numerous reviews highlighted poor customer service, including rude staff and long wait times for assistance.
Food Quality
Mixed feedback on food quality, with some praising the pizza while others reported issues like undercooked or cold food.
Order Accuracy
Many customers experienced problems with incorrect orders and delays in receiving their food.
Delivery Issues
Frequent complaints about late deliveries and lack of communication regarding order status.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with friendly staff and good food.
RW
Riley Wysong
1 day ago
1.0
Waited 30 minutes for food when it was supposed to be given to us at 9:01 PM then they had to remake the entire thing cause It got messed up, but the only good part about it was the man who gave us our food. He deserves a raise.
CD
Chelsea D
Jan 2, 2026
1.0
My family has been longtime Donatos customers, but this will be our last order. The employee who answered the phone, Erica, was extremely rude to my grandmother, repeatedly cut her off, and ultimately hung up on her. That level of disrespect is unacceptable!!! Especially over a simple pizza order. I truly hope better customer service training is provided. There was no justification for ending the call that way. Corporate will be contacted. Based on recent Google and Yelp reviews, it’s clear we’re not the only ones who’ve had a horrible experience. Do better.
EC
eric conner
Jan 2, 2026
5.0
Try the bacon chicken pizza it's great
CS
Christy Smith
Dec 31, 2025
1.0
When you have people who couldn't care less about your order, and you supporting local businesses, go here.
MG
Marcus Greene
Nov 3, 2025
1.0
Horrible customer service. If you have somewhere to be or have to go for to work don’t go here. Wife went before work had a bad experience
Donatos Pizza is located at 5120 North Main Street, Dayton, OH 45415, USA.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order from Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza via their iOS app available on the Apple App Store and the Android app on Google Play Store.
Does Donatos Pizza accommodate families and have seating available?
Yes, Donatos Pizza welcomes families, offers seating, has high chairs, and restroom facilities.
What nearby restaurants can I visit before or after dining at Donatos Pizza?
Nearby restaurants include Wendy's, Freshway, and Penn Station East Coast Subs, offering a variety of fast food and American cuisine options.
Are there any convenient pharmacies close to Donatos Pizza?
Yes, Walgreens Pharmacy and CVS Pharmacy are nearby, useful for picking up any essentials during your visit.
Is there a park nearby where I can relax after enjoying my meal at Donatos Pizza?
Sinclair Park is a nearby park where you can relax after your meal at Donatos Pizza.
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Certified March 01, 2026Yext Knowledge Graph
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