When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Cuyahoga Falls Portage Trail. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Many customers reported issues with food quality, including lack of flavor, overcooked or undercooked items, and incorrect orders.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness, long wait times, and unresolved complaints.
Cleanliness
Several reviews highlighted poor cleanliness and hygiene standards in the restaurant, with complaints about sticky surfaces and overall disorganization.
Order Accuracy
Numerous customers experienced problems with order accuracy, including missing items and incorrect orders, leading to dissatisfaction.
Service Speed
Many customers noted slow service, with long wait times for food preparation and order fulfillment.
WS
WOLF SQUAD
Jan 30, 2026
1.0
Food was not good. No flavor and greasy. Got 3 different flavors and none of them had any flavor or seasonings. Put my own Franks wing sauce on them to make them somewhat edible. Will not stop again.
I can make better at home
KR
Keith Rousseau
Jan 6, 2026
1.0
Google needs to add a NEGATIVE STARS option. Wingstop straight up stole our money. Placed a $75+ order (tip included) for our Christmas Eve party and they never gave us our order. Took the money and never made the food. No calls from the store. Manager has ghosted us. No apologies. No refund. Tried calling multiple times and the manager is conveniently never there. We were promised a call back - never got any kind of missed calls nor messages from the store. Contacted corporate several times and getting the runaround from them too. Corporate claimed they put in a refund request with management, but we’re now 7 business days later and no refund. Pathetic excuse for customer service and a dishonest company. Do NOT give the Cuyahoga Falls store your business as they will steal your money.
RK
Ruth Anne Klein
Dec 28, 2025
5.0
Fast, friendly service.
DP
Dr. Brian Perkins
Nov 19, 2025
4.0
I enjoyed my visit. The food was great and the service was also very good.
EW
Edward m Whitney
Nov 8, 2025
5.0
This location must have new management or something. It used to be real hit or miss. However the last two times at this location have been literally perfect. Staff has been on point!
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings can I order at Wingstop Cuyahoga Falls Portage Trail?
You can order classic wings, boneless wings, and tenders with over 11 iconic flavors including Lemon Pepper and Original Hot.
What are the operating hours for Wingstop in Cuyahoga Falls?
Wingstop is open daily from 10:30 AM to 1:00 AM for dine-in, pickup, and delivery services.
Is there a drive-through available at Wingstop Cuyahoga Falls Portage Trail?
No, the Wingstop location in Cuyahoga Falls does not have a drive-through service.
What payment methods does Wingstop accept?
Wingstop accepts American Express, Discover, Mastercard, and Visa credit cards.
Where is Wingstop located in Cuyahoga Falls?
Wingstop is located at 1928 Portage Trail, Cuyahoga Falls, OH 44223, USA.
Are there any nearby smoothie or juice bars close to Wingstop?
Yes, Smoothie King and Tropical Smoothie Cafe are nearby, making it easy to enjoy a refreshing smoothie before or after your meal at Wingstop.
What beauty and grooming services can I find near Wingstop?
Nearby you can find Over and Beyond Cuts n' Styles, Jimmy's Barber, and Studio Chic, offering haircuts and beauty salon services.
What other dining options are available near Wingstop?
Close to Wingstop, you can visit BurgerFi for burgers, Shawarma Brothers for Mediterranean cuisine, and Froyo Portage Crossing for frozen yogurt and smoothies.
Can I order Wingstop through a mobile app?
Yes, you can order Wingstop via their iOS app available on the App Store or their Android app on Google Play.
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