McDonald's

3.4
1657 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1050 Graham Rd, Cuyahoga Falls, OH
44224, United States

Hours

Reviews

3.4
1,657 reviews
5 stars
551
4 stars
351
3 stars
309
2 stars
151
1 star
295

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, for both drive-thru and in-store orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.

Staff Attitude

Feedback indicated a lack of professionalism among staff, with reports of rude behavior and poor customer service.

Food Quality

While some customers noted fresh food, many complained about cold, poorly prepared items and inconsistent quality.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the dining area and restrooms.
  • JM
    Julia Mallik
    Dec 24, 2025
    2.0
    Food is fine but drive thru lines are always 20 plus minutes. Id have left if i hadn't ordered on the app and paid
  • DH
    Dalton Husbands
    Dec 22, 2025
    1.0
    Service is good awful and takes super long for the quality of food you are getting it's not worth it. And that's if you even get your food, at this location you never know.
  • PG
    Pam Gerry
    Dec 22, 2025
    1.0
    They are constantly yelling at each other and most of them have a major attitude and their bathroom was so disgusting I couldn't even use it not that I could if I wanted to because they were out of toilet paper in every stall
  • PW
    Patrick Wentz
    Nov 30, 2025
    1.0
    How in the world does McDonald's take over half an hour to fill an order? 2 kids meals, 20 nuggets, a lg fry, and a Dr coke has never remotely came close to taking that long EXCEPT at this location. This is the 3rd visit we have made there and somehow it gets to be a longer wait each time. When we were in we saw 2 vehicles in the drive thru, then 2 customers waiting on food with us. Can't believe it. We will not be back to that location even though the food was hot and fresh.
  • HB
    Hailey Benak
    Nov 24, 2025
    1.0
    Every time I go here the service is terrible. Staff isn't rude per say but they neglect their dining room customers severely and don't give you your order. They have kiosks for orders and when I place my order I will see like 6 staff or more in the kitchens but none doing anything for front. They also ignore customers that pay cash at registers. They've forgotten my drinks every single time and it'll take them 5-10 minutes to even acknowledge my existence as I stand at their counter, half the time my drinks are made in view and they just didn't give it to me. Lots of kids that don't care work there, one who said "do you need something" after like 20 minutes of waiting for my food as he walked around the dining room on his phone drinking a freeze. Today I had went there for breakfast and they shut off their kiosks and their mobile orders and the staff was standing around eating and some sitting in the dining room, none working so I went to another location. I run a Wendy's as the general manager with little to no staff on my shifts and run way better with quicker and accurate service. I go here because it's close but I'd rather drive the distance just to get at least decent service.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Cuyahoga Falls?

McDonald's in Cuyahoga Falls is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru open from 5:00 AM to 11:00 PM on most days, with extended hours until midnight on Thursday through Saturday.