Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Mixed reviews on food quality, with some praising the pizza while others reported burnt or undercooked items.
Service Issues
Numerous complaints about poor service, including long wait times, incorrect orders, and unhelpful staff.
Cleanliness
Generally positive feedback on the cleanliness of the restaurant and restrooms.
Customer Experience
Many customers expressed dissatisfaction with management's response to complaints and overall customer service.
Value for Money
Customers noted that prices are high compared to the quality of food and service received.
JJ
James
Oct 23, 2025
3.0
Pizza was ok
RH
rylan hubbard
Aug 18, 2025
3.0
It was decent
VM
Virginia McLean
Jul 22, 2025
4.0
The food was delicious and the service was friendly and prompt. I would have given 5 stars, but we didn't get blue cheese sauce for the wings, and my wing order included only drumettes (no wingettes, which are my favorite). I ordered mild buffalo wings and they were tasty. Hubby ordered garlic parmesan and he said they were very good. The side salad was very fresh.
We ordered a small thin crust with pepperoni and green olives, and the cauliflower crust with pepperoni and mushrooms. Both crusts were crispy. Strangely cut into tiny pieces.
Two other comments:
1) the place was empty when we arrived at 6:30 p.m., so we were concerned that the food would be terrible (it was not).
2) the pizza had cornmeal on the bottom, which I don't care for (yes, I know why it's there, but the pizzeria I worked at in NY didn't use it, so it's not completely necessary).
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza using their app available on the Apple App Store and Google Play Store.
Is Donatos Pizza family-friendly and accessible?
Yes, Donatos Pizza welcomes families and has wheelchair accessible entrances and restrooms, as well as high chairs.
What other food and drink places are near Donatos Pizza?
Nearby food and drink options include Little Caesars Pizza, Dunkin', Chowder House Cafe, and Spicy Chopsticks Restaurant.
Where can I rent movies or games near Donatos Pizza?
You can visit Redbox located nearby for video and video game rentals.
Are there any convenient services near Donatos Pizza for shipping or phone needs?
Yes, there is a UPS Access Point location for shipping and courier services, as well as Cricket Wireless Authorized Retailer and Aio Wireless for mobile phone needs nearby.