Customers frequently praised the friendly and prompt service, although some reported rude interactions and order mistakes.
Food Quality
While many enjoyed the food, there were complaints about smaller portions, incorrect orders, and inconsistent quality of items like blizzards.
Cleanliness
The location was noted for being clean and well-maintained, although some reviews pointed out issues with cleanliness in specific areas.
Drive-Thru Experience
The drive-thru was appreciated for its speed and efficiency, but some customers experienced long wait times and order mix-ups.
MS
Mark Slegus
Dec 10, 2025
5.0
I wanted just a quick snack and got cheese curds with marinara and they were greeeeeeat .
PH
Parson H
Dec 9, 2025
4.0
All around great. Friendly service, fast order, tasted as expected. I probably eat at a DQ maybe 3 times a year. This is best of location I've seen across 5 states.
AH
Adam Hoover
Dec 6, 2025
4.0
Food was good but smaller portions than I remember and forgot our sauses but other than that good for fast food
MC
M C
Nov 29, 2025
4.0
Love DQ! This one is always really busy, but the 2 drive up order boards helps!
PH
Pam Huber
Nov 20, 2025
4.0
We go there when out running errands,all year long mostly, on Saturdays highest visit is Saturdays ,most often in the summer they take coupons! They,have good prices and a good friendly and prompt staff....I don't eat hamburgers in my diet all yr round but when I do ,I like dairy queens cheese burgers...I have memories from here before they tore down and rebuilt, I used to bring my children in when they were little, and my mother in law ,too!she didn't drive ,we treated her at times and , she treated us at times! I miss her . She has passed away now!..sweet memories on this site ,now I am a grandma....I like the fries too!!!! 😋...we go to portage trail One across from marce in Cuyahoga falls...and we have on near our house in North hill!..Akron ...walking distance!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular operating hours for Dairy Queen Grill & Chill in Cuyahoga Falls?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:30 PM Monday through Thursday, 10:00 AM to 11:00 PM on Friday and Saturday, and 11:00 AM to 10:30 PM on Sunday.
Are there any special holiday hours or closures I should be aware of?
Dairy Queen Grill & Chill is closed on November 27, 2025, December 25, 2025, and January 1, 2026. It operates from 10:00 AM to 4:00 PM on December 24, 2025, and from 10:00 AM to 7:00 PM on December 31, 2025.
What signature menu items does Dairy Queen Grill & Chill offer?
The location offers classic soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQ cakes.
What services are available at this Dairy Queen location?
Services include drive-thru, indoor and outdoor seating, booster seats, high chairs, restrooms, free WiFi, mobile ordering and rewards, and the location is family-friendly and wheelchair accessible.
Does Dairy Queen Grill & Chill provide options for families with children?
Yes, the restaurant welcomes families and children, offers booster seats, high chairs, and is family-friendly.
Can I order online or through a mobile app for this Dairy Queen?
Yes, you can place orders online via their website or use their mobile app for exclusive deals and mobile ordering.
Is there outdoor seating available at Dairy Queen Grill & Chill on Portage Trail?
Yes, the location offers outdoor seating along with indoor seating options.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit Music & Arts for musical instruments, Discount Drug Mart for pharmacy needs, or El Meson Mexican Restaurant for additional dining options.
Are there financial and postal services close to Dairy Queen Grill & Chill?
Yes, nearby services include Western Union for money transfer and financial services, and USPS for postal and shipping services.
What recreational or wellness options are near Dairy Queen Grill & Chill?
Nearby options include The Volley Project sports club for active life activities and Bliss Point Massage for spa and holistic wellness services.