Business Details
About
Mexican Restaurant
Chipotle Portage Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
851 reviews
5 stars
409
4 stars
166
3 stars
75
2 stars
41
1 star
160
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as stale chips, cold food, and small portions.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and food preparation areas.
Ingredient Availability
Frequent complaints about being out of key ingredients during operating hours, leading to dissatisfaction.
Positive Staff Interactions
Some customers praised specific employees for their friendliness and good service, indicating that there are positive experiences amidst the negative.
- AAAlia Ahmed5 days ago1.0I had a really disappointing experience at my local Chipotle. They were out of ice and steak, which already limited the options, but the worst part was the guacamole—it looked brown and unappetizing. For a place that’s known for fresh ingredients, this was unacceptable. Overall, it felt poorly managed and not up to the standard I expect. I don’t think I’ll be continuing as a customer after this visit.
- JNJay NutterDec 7, 20255.0Great location!
- ARAndie RussellDec 5, 20251.0Not one to write bad reviews. I’ve worked in food service for over 3 years now… but this is seriously the worst chipotle I’ve ever been to all around and needs serious help. Every time I go in, they are out of things. And I’m not going in close to close either. I’ll be there at 7 and they will be “out” of rice. Half the time though, after they announce they are out of something they will have it no more than 10 minutes later. Which is fine, but they should be announcing that whatever they are “out of” will be out shortly. The workers? Some of the moodiest kids I’ve ever seen. When I asked them to double check for vinaigrette, this girl looked at me as if I had said something outrageous. Even though I quite literally saw some in the fridge. Guy checking me out also said nothing this time around besides the total. And left the register twice during my short transaction. Also, they were playing extremely explicit songs in the back loud enough for everyone to hear. Just the cherry on top. Management, do something. Unacceptable.
- RWRebecca WNov 30, 20255.0The food and service were great, the ladies working today were really nice. My new favorite location!
- NCnikita crosbyNov 17, 20255.0My order was a chicken bowl with extra chicken.Salsa and sour cream on the side😁😁
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Portage Crossing serve?
Chipotle Mexican Grill offers Mexican cuisine with customizable menu items like burritos, bowls, quesadillas, tacos, and salads.
What are the opening hours for Chipotle Mexican Grill in Cuyahoga Falls?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Portage Crossing offer online ordering?
Yes, you can order online through their website or app for in-store pickup or delivery.
What delivery and pickup options are available at Chipotle Portage Crossing?
They provide in-store pickup and delivery services for your convenience.
How can I earn rewards or get exclusive offers at this Chipotle location?
You can sign up for Chipotle Rewards to earn points and receive exclusive offers and free food.
Is Chipotle Mexican Grill in Portage Crossing welcoming to LGBTQ customers?
Yes, this Chipotle location welcomes LGBTQ customers.
What are some nearby places I can visit before or after dining at Chipotle Portage Crossing?
Nearby you can visit Froyo Portage Crossing for frozen yogurt, Tropical Smoothie Cafe for smoothies and cafe fare, and First Watch for breakfast and brunch options.
Is there a convenient place to get a haircut near Chipotle Portage Crossing?
Yes, Supercuts hair salon is located nearby for beauty and barber services.
Where can I find fitness centers close to Chipotle Mexican Grill in Portage Crossing?
You can visit nearby gyms like ESPORTA and LA Fitness for your workout needs.
Are there any coffee shops near Chipotle Portage Crossing for a drink after your meal?
Starbucks is located nearby offering coffee, smoothies, and other drinks.