Chipotle Mexican Grill

3.7
848 reviews
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Business Details

2042 Portage Trl, Cuyahoga Falls, OH
44223, United States
(330) 922-8206
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Portage Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2042 Portage Trl, Cuyahoga Falls, OH
44223, United States

Hours

Reviews

3.7
848 reviews
5 stars
407
4 stars
166
3 stars
75
2 stars
41
1 star
159

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty dining areas and food preparation stations.

Service Quality

Service was frequently criticized for being slow, unprofessional, and rude, with some employees appearing disinterested in customer care.

Food Quality

Inconsistencies in food quality and portion sizes were noted, with complaints about stale chips, cold food, and incorrect orders.

Management Issues

Several reviews highlighted poor management practices, including inadequate staffing, lack of food preparation, and failure to address customer complaints.

Customer Experience

While some customers had positive experiences with friendly staff, many expressed frustration over long wait times and lack of attention to detail.
  • NC
    nikita crosby
    Nov 17, 2025
    5.0
    My order was a chicken bowl with extra chicken.Salsa and sour cream on the side😁😁
  • AC
    Angelina Chapin
    Nov 6, 2025
    5.0
    ava is the best worker there, she deserves a raise! max is also good…..
  • PE
    Porche Echols
    Sep 25, 2025
    5.0
    Atmosphere rated at a 4 only because they seem to need more employees to help clean up dinning area and restock but other than that is is my favorite place to go when I want chipotle.
  • EH
    Emmett Hinkelman
    Aug 2, 2025
    4.0
    Many options and chances for customization, aiding those who long for a range of choices.
  • MM
    Melissa
    Jul 7, 2025
    1.0
    I actually come to this one often because I’m right down the street. However, I ordered yesterday and the large bag of chips that I bought were disgustingly stale And oily. My bowl was so spicy you can’t even taste the flavor other than the spice. Again, this is the same thing I always get and it’s never been like this. I tried to contact the company and I was told they would look into it and thank you for my feedback. I will be pissed if I do not get a refund for food that is an edible.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at Portage Crossing serve?

Chipotle Mexican Grill offers Mexican cuisine with customizable menu items like burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours for Chipotle Mexican Grill in Cuyahoga Falls?

Chipotle is open daily from 10:45 AM to 11:00 PM.