Does Chipotle Mexican Grill at Portage Crossing offer online ordering?

Yes, you can order online through their website or app for in-store pickup or delivery.

What delivery and pickup options are available at Chipotle Portage Crossing?

They provide in-store pickup and delivery services for your convenience.

How can I earn rewards or get exclusive offers at this Chipotle location?

You can sign up for Chipotle Rewards to earn points and receive exclusive offers and free food.

Is Chipotle Mexican Grill in Portage Crossing welcoming to LGBTQ customers?

Yes, this Chipotle location welcomes LGBTQ customers.

What are some nearby places I can visit before or after dining at Chipotle Portage Crossing?

Nearby you can visit Froyo Portage Crossing for frozen yogurt, Tropical Smoothie Cafe for smoothies and cafe fare, and First Watch for breakfast and brunch options.

Is there a convenient place to get a haircut near Chipotle Portage Crossing?

Yes, Supercuts hair salon is located nearby for beauty and barber services.

Where can I find fitness centers close to Chipotle Mexican Grill in Portage Crossing?

You can visit nearby gyms like ESPORTA and LA Fitness for your workout needs.

Are there any coffee shops near Chipotle Portage Crossing for a drink after your meal?

Starbucks is located nearby offering coffee, smoothies, and other drinks.

Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

Brand Certified

Chipotle Mexican Grill

3.7

(837 reviews)

Get Directions Order Call Website

Business Details

2042 Portage Trl, Cuyahoga Falls, OH

44223, United States

(330) 922-8206

https://locations.chipotle.com/oh/cuyahoga-falls/2042-portage-trl?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2348

About

Mexican Restaurant

Chipotle Portage Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

TakeoutAvailable

Location

Chipotle Mexican Grill

2042 Portage Trl, Cuyahoga Falls, OH

44223, United States

Get Directions

Hours

Monday10:45 AM - 11:00 PM

Tuesday10:45 AM - 11:00 PM

Wednesday10:45 AM - 11:00 PM

Thursday10:45 AM - 11:00 PM

Friday10:45 AM - 11:00 PM

Saturday10:45 AM - 11:00 PM

Sunday10:45 AM - 11:00 PM

Reviews

3.7

837 reviews

5 stars

397

4 stars

162

3 stars

2 stars

1 star

161

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of poor service and management.

Food Quality

Numerous reviews highlighted issues with food quality, including raw meat, stale chips, and unappetizing ingredients.

Cleanliness

The restaurant was often described as dirty, with unclean dining areas and unsanitary food handling practices.

Inconsistent Availability

Customers noted that the location frequently ran out of key ingredients and had issues with order accuracy, especially for online orders.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and mentioned good food experiences.

MT
Mike Tipton
Feb 11, 2026
2.0
The chipotle on 2042 Portage Trail, Cuyahoga Falls, OH 44223 has young lazy workers in the kitchen who are busy talking, joking and checking there phones. The Black woman serving the line seem like she was working by herself.
DS
Driving Songs
Feb 1, 2026
1.0
Somehow my last review got deleted. This place is run by rude, in competent people. Avoid at all costs.
LD
Lord DaVinci
Jan 17, 2026
1.0
Meat was raw. Person making the food sneered at us, rolled their eyes and walked to the back. Served us several minutes later without explanation. We try back every few months but this location is a hole. Just shut it down already.
AA
Alia Ahmed
Jan 7, 2026
1.0
I had a really disappointing experience at my local Chipotle. They were out of ice and steak, which already limited the options, but the worst part was the guacamole—it looked brown and unappetizing. For a place that’s known for fresh ingredients, this was unacceptable. Overall, it felt poorly managed and not up to the standard I expect. I don’t think I’ll be continuing as a customer after this visit.
AR
Andie Russell
Dec 5, 2025
1.0
Not one to write bad reviews. I’ve worked in food service for over 3 years now… but this is seriously the worst chipotle I’ve ever been to all around and needs serious help. Every time I go in, they are out of things. And I’m not going in close to close either. I’ll be there at 7 and they will be “out” of rice. Half the time though, after they announce they are out of something they will have it no more than 10 minutes later. Which is fine, but they should be announcing that whatever they are “out of” will be out shortly. The workers? Some of the moodiest kids I’ve ever seen. When I asked them to double check for vinaigrette, this girl looked at me as if I had said something outrageous. Even though I quite literally saw some in the fridge. Guy checking me out also said nothing this time around besides the total. And left the register twice during my short transaction. Also, they were playing extremely explicit songs in the back loud enough for everyone to hear. Just the cherry on top. Management, do something. Unacceptable.