Chipotle Mexican Grill

3.9
1139 reviews
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Business Details

371 Howe Ave, Cuyahoga Falls, OH
44221, United States
(330) 920-1295
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Cuyahoga Falls is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
371 Howe Ave, Cuyahoga Falls, OH
44221, United States

Hours

Reviews

3.9
1,139 reviews
5 stars
607
4 stars
217
3 stars
93
2 stars
49
1 star
173

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive staff, with many customers feeling ignored or treated poorly during their visits.

Portion Sizes

Many customers complained about consistently small portion sizes, with reports of being charged extra for minimal amounts of food.

Food Quality

Several reviews mentioned issues with food quality, including stale chips, undercooked rice, and incorrect orders.

Management Issues

Customers noted poor management practices, including staff being rude and unprofessional, as well as a lack of proper training for employees.

Cleanliness

Multiple reviews pointed out unsanitary conditions in the restaurant, including dirty food preparation areas and overall lack of cleanliness.
  • RW
    Rebecca W
    2 days ago
    1.0
    The worst customer service experience I’ve had at a restaurant in years. The manager was even rude it was very disheartening, no smiles people just talking at you. I was not pleased with my order and requested a refund (I made purchase in store not through app). I was rudely denied and told to call the 1-800 customer service number, the CSR rep was polite. I was more upset about the way I was treated above everything, but just AVOID THIS LOCATION!!!!
  • BB
    Brittany
    Nov 7, 2025
    5.0
    Best chipotle in summit county!!! Food is a 10/10
  • JB
    Jason Betts
    Nov 6, 2025
    4.0
    My go-to to spot.
  • JR
    Jack Robson
    Oct 28, 2025
    5.0
    Went on line this super good looking man was there think he said his name was Bradley, great service at this location!
  • LB
    logan baumgartner
    Oct 9, 2025
    1.0
    Half portions of everything ! I eat chipotle about every day and this is the worst location I’ve ever been to
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Cuyahoga Falls serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at 371 Howe Ave, Cuyahoga Falls?

Chipotle is open daily from 10:45 AM to 11:00 PM.