Business Details
About
Mexican Restaurant
Chipotle Cuyahoga Falls is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,148 reviews
5 stars
611
4 stars
216
3 stars
93
2 stars
50
1 star
178
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Many customers reported issues with food quality, including stale chips, overcooked rice, and incorrect orders.
Portion Sizes
A consistent complaint was about small portion sizes, with many customers feeling they were not receiving adequate amounts of food for the price.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including messy areas and concerns about food safety.
Management Issues
Customers expressed dissatisfaction with management, citing poor training of staff and lack of accountability for service failures.
- JBJess Bockewitz3 days ago5.0They keep it clean, staff is patient and friendly. Haven't had any issues with the quality of the food.
- AAAlia Ahmed5 days ago1.0Worst experience I’ve ever had at Chipotle. When we walked in, we weren’t greeted at all. The entire staff was deep cleaning—not just wiping down—but using cleaning products right next to open food, which was extremely concerning. After standing there for a bit, someone said, “We’ll be with you in a moment,” but they continued cleaning instead of helping us. We waited several more minutes and were never served, so we left. I understand wanting to wrap up the shift, but this was three hours before closing. Very unprofessional and poorly managed. Will not be returning.
- TPTori PolingJan 2, 20261.0The worst experience I’ve ever had at chipotle! The store manager “Brad” was so rude. He was very unprofessional. The worst customer service I’ve had in my life! I can’t believe that happened! The problem could have been resolved but he wouldn’t offer a refund for messing up our food!
- MEMiranda EstanekDec 29, 20255.0Every time me and my friend come in their cashier Amber delivers excellent costumer service, always greets people with a smile, and is just super nice!
- LSLogan StewartDec 28, 20251.0Customer service terrible order wasnt ready and was 15 minute past the time of being done. Then told us it was going to be another 30 minute wait for it to be done. Mind you 3 people were in the place with 5 employees.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Cuyahoga Falls serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 371 Howe Ave, Cuyahoga Falls?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Cuyahoga Falls offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services.
Where can I order Chipotle online for the Cuyahoga Falls location?
You can order online at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
How does Chipotle ensure the quality and sourcing of its ingredients?
Chipotle uses 53 real ingredients sourced from farms that adhere to humane and sustainable practices as part of their 'Food with Integrity' principles.
Can I earn rewards or get exclusive offers at Chipotle Mexican Grill in Cuyahoga Falls?
Yes, by signing up for Chipotle Rewards, you can get exclusive offers and earn free food.
What are some nearby places I can visit before or after dining at Chipotle in Cuyahoga Falls?
Nearby places include Starbucks for coffee, LongHorn Steakhouse for another dining option, and Dollar Tree for discount shopping.
Are there any pet-related services near Chipotle Mexican Grill in Cuyahoga Falls?
Yes, PetSmart and Banfield Pet Hospital are close by for pet supplies and veterinary services respectively.
Where can I get electronics or mobile phone services near Chipotle in Cuyahoga Falls?
Nearby electronics and mobile services include Verizon Business Services, RadioShack, Geek Squad, and Best Buy.
What social media channels does Chipotle Mexican Grill in Cuyahoga Falls use to connect with customers?
They are active on Facebook, Instagram, Pinterest, Twitter, LinkedIn, and YouTube.