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Arby's

3.8
(381 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1145 Main Street, Cuyahoga Falls, OH
44221, United States

Hours

Reviews

3.8
381 reviews
5 stars
174
4 stars
88
3 stars
46
2 stars
19
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude interactions and long wait times.

Food Consistency

Food quality is inconsistent; some customers enjoy fresh and hot meals, while others receive cold or poorly prepared items.

Cleanliness

The restaurant is generally clean, but some customers noted dirty tables and unsanitary conditions.

Staffing Issues

Many reviews mention understaffing during peak hours, leading to slow service and increased customer frustration.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, impacting overall customer satisfaction.
  • TT
    Timothy Thomas
    1 day ago
    5.0
    Took my best friend on a date here and it was wonderful. Food was great. Company was better but that is always to be expected. Appreciate the staff here. Thank you all so much for a wonderful meal
  • DL
    Daniel Lebo
    Jan 31, 2026
    4.0
    This is a newer, open-air feel Arby's. While not extremely large, it has plenty of modern amenities, particularly Dining Room amenities. I really appreciated this Arby's. It exceeded my expectations. It was an unexpected Oasis. All Arby's locations need not be identical. I have always appreciated the uniqueness of different Arby's locations. This Howe Road location was an unexpected pleasant surprise. The Counter folks and Cooks were also very friendly; very Arby's. They were consistent, including their food quality.
  • SS
    Sunnysideup
    Jan 10, 2026
    1.0
    The only positive comment I have from my experience today (1/10/26), the employees are nice. Went in about 12 o'clock, was acknowledged within a reasonable time frame. Great 👍. But then I noticed, about 2 employees , a cook and a front lead. 🤔 Its lunchtime, and the store appears understaffed for a Saturday. A large family of 6 had just finished and left, another family 5 was ordering ahead of us, and I was a party of four. About the time we ordered, two additional employees arrived. When we found a table to eat at, it hadn't been cleaned yet, some crumbs, manageable. The pump of condiments were filled, except for the honey mustard, which I was able to get from behind the counter. One sandwich came with cheese on it even though 'no cheese' was ordered. The buns seemed off, like fresh wise. The meat on the sandwich, was hardly warm. The chicken tenders, though precooked, had not been fried long enough and/or sat out to long after being fried. Kinda how when you're undstaffed and you pre make orders before the order is taken, to try and keep up with getting food out. 🤔 But that never a good play. The customers experience is negatively impacted. We did not finish our meals unfortunately,
  • JF
    John Fank
    Dec 11, 2025
    1.0
    12/11/25. They DO NOT HAVE THE MEATS! Went through drive thru to get roast beef sandwich... after ordering I was informed that they were all out of roast beef.. say what? "Arby's... We don't have the meats!"
  • CO
    Carlos Olave
    Dec 2, 2025
    4.0
    Definitely hit the spot! Fries were a little cold but the roast beef sandwich was delicious like always!!!

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