Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Columbus Subway® Restaurant at 5456 W Broad St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Rude worker claimed to be the manager, burnt sub kept being disrespectful like didn't even want anyone there just left due to it
MT
May Tovar
Apr 29, 2026
1.0
I visited this Subway expecting a normal, basic level of customer service, but the experience was very disappointing. The employee who attended me did not speak Spanish, which by itself would not have been an issue if she had shown even a little patience or willingness to communicate.
Instead, her attitude was hostile, dismissive, and unprofessional from the start. I was not asking her to speak my language, only for a bit of patience while I tried to place my order. Rather than making any effort, she responded with visible frustration, rude facial expressions, and an overall negative attitude.
To make matters worse, the way my food was handled reflected that same lack of care. Watching someone prepare your meal while clearly annoyed and making faces is uncomfortable and unacceptable in any food service environment.
Customer service should never depend on what language a customer speaks. It should be based on basic respect, professionalism, and a willingness to help. Unfortunately, this location failed in all of those areas.
I would not recommend this place to anyone expecting a respectful or even minimally pleasant experience.
FL
Fraiser Logistics
Apr 27, 2026
1.0
I hate this location , service is awful the Owner those do not honor the coupons , coupons that were mailed around the same zipcode! I will try to send an email to headquarters. What a waste of time!!! PLEASE EAT SOMEWHERE ELSE
JE
Jaime Egelhoff
Apr 20, 2026
4.0
This is by far the best subway. So friendly and they actually load the meat.
HJ
Harold Jones
Apr 10, 2026
1.0
One of the rudest encounters I've ever had with a service member. It says they close at 11pm at night I had made an order at 9:54 pm through the subway all. when the doordasher had arrived to the store (which the subway app goes through) they had said they were closed. They then cancel my order (this is fine). I go to call and see why my order was canceled and the lady didn't pick up the phone and let it ring twice then when she picked up the phone she immediately hung up and when I called a final time she was extremely rude. The first thing she says to me is Were Closed in a snarky tone like she didn't want to deal with anymore customers today. When I then asked why would I be able to make an order through the app when you guys are closed she didn't give me a straight answer and just said it was because they are closed even though it says they close at 11 online...
What is the address of the Subway restaurant at Hilliard Rome Shopping Center?
The Subway restaurant is located at 5456 W Broad St, Franklin, Columbus, OH 43228, inside Hilliard Rome Shopping Center.
What are the operating hours for Subway at this location?
Subway is open Monday to Thursday from 9:00 AM to 10:00 PM, Friday from 9:00 AM to 11:00 PM, Saturday from 10:00 AM to 11:00 PM, and Sunday from 10:00 AM to 10:00 PM.
Does this Subway restaurant offer delivery and pickup options?
Yes, the Subway location offers both in-store pickup and delivery services for customer convenience.
Can customers dine in at this Subway location?
Yes, this Subway restaurant serves dine-in customers as well as takeout.
What meals are served at Subway in Hilliard Rome Shopping Center?
They serve breakfast, lunch, and dinner at this Subway location.
Where can I view the menu for Subway at 5456 W Broad St?
You can view the menu online at https://subway.com/en-us/restaurant/24086-0/menu.
How can I place an order online for pickup or delivery from this Subway?
Orders can be placed online through https://subway.com/en-us/restaurant/24086-0/menu for quick pickup or delivery.
Which nearby places can I visit after dining at Subway in Columbus?
Nearby you can visit KC Massage Therapy, LLC for relaxation, or check out Mi Queretaro supermarket for grocery shopping.
Are there any beauty or hair salons close to Subway at Hilliard Rome Shopping Center?
Yes, Rejuvenating Moments and Chic Impressions Hair Designs beauty and hair salons are located near Subway.
What other dining options are available near this Subway restaurant?
Nearby fast food options include Taco Bell, Wendy's, and Burger King for a variety of quick meals.
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