Jimmy John's

Reviews

• KM

  Kl Mystic

  Apr 14, 2026
  5.0
  Sometimes they get the order wrong but it's rare for me. Most of the time the staff is cheerful and it makes my day better. The sandwiches are awesome
• AD

  Alex D

  Apr 12, 2026
  1.0
  Just drove through the drive thru, ordered tuna sub. Said “ out of tuna sorry goodnight” and turned off the mic and said nothing else….. store was open for another hour plus…
• JL

  jaime lunsford

  Feb 27, 2026
  1.0
  I easily just had the most irritating and frustrating experience here. This is the SECOND time i ordered an TOASTED ultimatum Italian sub OFF OF THEIR TOASTED MENU and got a cold sub. I drove home sat down to eat and it was cold. And i was irritated bc i don’t like cold food. So i called and talked to Devyn. I explained the situation and he put the manager on duty on the phone, Cory. I explained to her. And she debated with me telling me i ordered a cold sub. And continued to tell me i requested cold. Which is a lie. I wouldn’t call up here and tell you it’s cold and i wanted it hot. She told me she can give me a credit and began to tell me she had witnesses !!! It’s her and Devyn and there. So she told me she would give me a credit and HUNG UP ON ME. So i packed my four month old baby up. And drove 15 minutes back there and asked for them to remake it TOASTED as advertised and requested. She came to the window and told me she can’t give me a credit or remake my sub bc she doesn’t have the ability to do so. So i asked her why would you lie and say that you would on the phone. I wouldn’t have drove all the way there. THEN i asked for a refund. I didn’t touch the sandwich or take a bite. And she said no bc i asked her for it to be cold. I told her i wasn’t satisfied with her service and i no longer wanted it. She said her DM would call me tomorrow, which her name is Star. Then added to her lie talking about i asked twice if you was sure i wanted it cold? And i asked her why was she lying bc that’s not even what you said on the phone. Then she said the whole i got witnesses line again. So she walks away and leaves me there. So i came in and asked her to make my sandwich as advertised!!!!!! TOASTED. Then i come here and see this is a common practice. They don’t give refunds, credits, they don’t correct. And they simply just don’t get your order right. And they don’t accept accountability. And they try to tell you what you said to them. I’m mind blown. I’m definitely making a complaint with the BBB. I don’t think it’s ok to not refund me. Or correct it. And made me pay for the same sandwich twice. I had to pay bc Corey lacked customer service skills. And manager skills. And clearly it’s a problem bc if the DM would allow you to refund or credit it’s bc it happens too much.
• SS

  Slatzers

  Feb 26, 2026
  5.0
  Quick at lunch time. Consistent sandwiches.
• KW

  Kayla “KayBug” Walker

  Feb 4, 2026
  5.0
  I see alot of people complain about this Jimmy John's location, my daughter and I come here at least 24 times a year (after each of her appointments at Nationwide Children's Hospital) they are always good to us, always give us our order correctly, always friendly. I have this location on lock on Google maps for fast easy access. They might be a little slow, but its worth it. They make the best sandwiches of all the Jimmy Johns I been to.