Wendy's

Reviews

• KC

  K Carr

  Feb 28, 2026
  5.0
  Shanequa was wonderful, the computers were down when we walked in and she was so accommodating that we stayed till they came back on about 10 min or so. She had a great smile and was very kind to all 4 of my kids.
• AB

  Ash Brown

  Feb 26, 2026
  5.0
  Everything from the clear and quick AI order taker, to the super friendly and kind employees, to the food, was great!!! Awesome job guys, keep up the good work!!! 😁😁😁
• JM

  J. L. Michel

  Feb 18, 2026
  3.0
  This location is good but the Wendy's on Broad Street in Whitehall has the worst customer service, food and disrespectful manager and staff I have ever seen at Wendy's. I go to Wendy's a few times a week but will never go back to Whitehall's Wendy's.
• CJ

  Christina Jones

  Feb 16, 2026
  1.0
  I want to first off say I am eight months pregnant and I have a two year-old little boy and decided to go to Wendy’s walked into Wendy’s went to the kiosk to order food had a coupon from my son to get a free nugget kiosk wouldn’t take it! I wobble my butt to the front as I see James and three women talking look back at me. Continue to keep talking James then holds up three fingers chaos drive-through online. I said the chaos isn’t working. Hold up three fingers again ask drive-through online we’re not taking orders out front. I’m pregnant and hungry. Not my problem. Chaos drive-through online my son‘s hungry crying woman over there says you need to leave now you’re being obnoxious man mind you. I’m standing here trying to figure out what just happened and they are just being abruptly disgusting to me and now threatening me managers won’t do anything corporate won’t do anything. James needs held accountable. I am a diabetic And was refused food James Blankley said yes I’m refusing your food while my child’s crying you need to leave they say again I’m in tears cause my son‘s crying hungry. I don’t feel good because I need to eat so we left.
• OO

  O1NATION 45 (O1NATION45)

  Feb 11, 2026
  1.0
  Tried to use kiosk twice wouldn’t work with the mobile coupon so I went to the counter to wait for 5 more minutes while 4 people were just talking at the drive thru window, they glanced over and ignored me for another minute then the guy looked back over and told me we aren’t taking orders inside use the kiosk or get in your car and go through the drive thru! I said I’m here at the register because the app isn’t working with the kiosk. He then told me again drive thru or kiosk rudely. So I asked to speak to the manager which he claimed to be!.. then said, I was going to take your order now I’m not and just walked away not saying another word. I stood there in shock.. I needed help and was just trying to order food, I didn’t understand how they could talk to a customer like this for no reason trying to give them revenue. Well a minute went by at this point and then another person he was talking to just turned around and said I needed to leave!! Like what??! I asked why do I need to leave again? She said because I was being rude! Lmao says the people refusing service to someone just trying to place an order inside. Then she says, “he already told you kisok or drive thru!” I said I wouldn’t be here getting treated nasty like this by you guys if it worked! nor should I have to do more work or jump through hoops to place a simple food order! They were acting like they were the customers behind the counters refusing to do their job that they wanted me to do for them by placing it on the kiosk and I was there only to make them work harder because I simply didn’t order successfully through the kiosk. So I said, “ I’m going to call the manager this is ridiculous you guys even talk to someone like this in general especially a paying customer!.. Then an old lady claimed she was the manager smh ok! Then, I told her no, the district manager! She went back to ignoring me and told me to leave again. I will never ever give Wendy’s another penny!

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