Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
670 reviews
5 stars
277
4 stars
166
3 stars
83
2 stars
51
1 star
93
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with staff are mixed; some report friendly and efficient service, while others mention rude or inattentive employees.
Order Accuracy
Numerous complaints about incorrect orders and missing items, particularly with drive-thru and delivery services.
Food Quality
Food quality is inconsistent; some customers enjoy fresh and hot meals, while others receive cold or poorly prepared items.
Cleanliness
Reports of unsanitary conditions in restrooms and dining areas, with some customers noting a lack of maintenance.
Technology Issues
The AI ordering system is criticized for being confusing and often leading to order mistakes.
- DCDrew CravenNov 2, 20251.0This location genuinely has a customer service issue. This morning 11:10am drive thru attendant tells me to pull up. There are no cars behind me. It a dead Sunday morning. I explain there is no one behind me while she can tell my son is in the back seat yelling at me and I’m juggling everything. I asked why. She said because her times will look bad and it’ll only be a couple of seconds. I said if it’s only a couple of seconds I’ll just wait here. She says do what you want and slammed the window shut. Comes back and practically throws the bag at me pissed off. Last couple of times I’ve been here I’ve pulled forward when they ask me. Then I get ignored or treated like crap when I ask for something that’s missing like napkins. Sorry. I refuse to pull forward anymore for this location. Oh and of course when I call in to speak to the manager the phone rings endlessly despite an empty parking lot and drive thru
- RGRick GrahamSep 30, 20255.0Staff who took our order was very polite and efficient unlike the staff at our local store in Clintonville who are neither of these. Food was delivered hot & exactly as we ordered which again rarely occurs at our local store. Much appreciated.
- CMcourtney mckinneySep 29, 20251.0On multiple occasions I have ordered delivery from here. Everytime my order is either missing items or just completely wrong. I ordered today and was literally missing almost the entire biggie bag the only thing I got was the sandwich which was made wrong with stuff I am allergic to on it when I specifically said no mayonnaise or lettuce. My cheese fries were soggy by the time they got to me. And then I have tried to contact support multiple times and still no reply. I will never order from here again its a waste of money that they don't want to refund you.
- RTRandall TravisAug 31, 20255.0This store is amazing very helpful staff they even let me go to the drive-thru in my power chair thank you very much
- NNNate “Nate” NateAug 21, 20255.0It's always Great. Love me a Baked Potato!
Frequently Asked Questions About Wendy's
Is Henderson Road Relo Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Columbus, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Columbus, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (614) 273-0082.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Henderson Road Relo Wendy’s serve breakfast?
Yes, this Wendy’s location in Columbus, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 1851 W. Henderson Road currently open?
Yes, the Wendy's at 1851 W. Henderson Road in Columbus, OH is open and serving customers.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open Monday through Friday from 6:00 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, breakfast is served at this Wendy's in Columbus, OH, including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I place an order for delivery or takeout from this Wendy's?
Yes, you can order delivery or takeout via the Wendy's app or online at order.wendys.com by selecting this location.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's location for feedback or questions?
You can call the location at (614) 273-0082 or contact Wendy's Customer Care via their website or customer satisfaction survey.
Are there gift cards available for purchase at this Wendy's?
Yes, gift cards are available in-restaurant, from various retailers, and online via the Wendy's gift card portal.
Which nearby places can I visit before or after dining at Wendy's on W. Henderson Road?
Nearby you can visit Starbucks for coffee, T.J. Maxx for shopping, and Windward Passage for seafood dining, making it convenient to combine your visit.
How can nearby businesses like AT&T or Sears Appliance be helpful during your visit to Wendy's?
You can visit nearby AT&T stores for mobile accessories and Sears Appliance & Hardware for home needs, conveniently located close to Wendy's.
Is there a gas station near Wendy's on 1851 W. Henderson Road for refueling during your trip?
Yes, Speedway and BP gas stations are nearby, allowing you to refuel your vehicle conveniently when visiting Wendy's.