Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
676 reviews
5 stars
280
4 stars
167
3 stars
84
2 stars
52
1 star
93
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food quality, leading to dissatisfaction.
Customer Service
Feedback highlighted a mix of positive and negative experiences with staff, including friendly service at times but also rude and inattentive behavior.
Food Quality
While some customers enjoyed the food, others complained about cold, old, or poorly prepared items, indicating inconsistency in food quality.
Drive-Thru Experience
Numerous reviews mentioned long wait times and frustrations with the automated ordering system, which often led to order errors.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, contributing to a negative overall impression.
- ARAlex RiverNov 20, 20254.0Best of Wendy's is better than most other fast food. Can't imagine paying McDonald's current prices for what they offer but Wendy's is still worth the price.
- HCHeather CoenNov 19, 20252.0They couldn't have messed up the order worse if they were blindfolded and grabbed anything from a bag AFTER I explained clearly the order 2x. PLAIN BURGER was not plain and regular chicken order came PLAIN. Fries were all the little crispy bits from the dreads of the bag it came from. But wait, there's more...I'll spare you.
- DCDrew CravenNov 2, 20251.0This location genuinely has a customer service issue. This morning 11:10am drive thru attendant tells me to pull up. There are no cars behind me. It a dead Sunday morning. I explain there is no one behind me while she can tell my son is in the back seat yelling at me and I’m juggling everything. I asked why. She said because her times will look bad and it’ll only be a couple of seconds. I said if it’s only a couple of seconds I’ll just wait here. She says do what you want and slammed the window shut. Comes back and practically throws the bag at me pissed off. Last couple of times I’ve been here I’ve pulled forward when they ask me. Then I get ignored or treated like crap when I ask for something that’s missing like napkins. Sorry. I refuse to pull forward anymore for this location. Oh and of course when I call in to speak to the manager the phone rings endlessly despite an empty parking lot and drive thru
- RGRick GrahamSep 30, 20255.0Staff who took our order was very polite and efficient unlike the staff at our local store in Clintonville who are neither of these. Food was delivered hot & exactly as we ordered which again rarely occurs at our local store. Much appreciated.
- CMcourtney mckinneySep 29, 20251.0On multiple occasions I have ordered delivery from here. Everytime my order is either missing items or just completely wrong. I ordered today and was literally missing almost the entire biggie bag the only thing I got was the sandwich which was made wrong with stuff I am allergic to on it when I specifically said no mayonnaise or lettuce. My cheese fries were soggy by the time they got to me. And then I have tried to contact support multiple times and still no reply. I will never order from here again its a waste of money that they don't want to refund you.
Frequently Asked Questions About Wendy's
Is Henderson Road Relo Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 1851 W. Henderson Road currently open?
Yes, the Wendy's at 1851 W. Henderson Road in Columbus, OH is open and serving customers.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open Monday through Friday from 6:00 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, breakfast is served at this Wendy's in Columbus, OH, including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I place an order for delivery or takeout from this Wendy's?
Yes, you can order delivery or takeout via the Wendy's app or online at order.wendys.com by selecting this location.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's location for feedback or questions?
You can call the location at (614) 273-0082 or contact Wendy's Customer Care via their website or customer satisfaction survey.
Are there gift cards available for purchase at this Wendy's?
Yes, gift cards are available in-restaurant, from various retailers, and online via the Wendy's gift card portal.
Which nearby places can I visit before or after dining at Wendy's on W. Henderson Road?
Nearby you can visit Starbucks for coffee, T.J. Maxx for shopping, and Windward Passage for seafood dining, making it convenient to combine your visit.
How can nearby businesses like AT&T or Sears Appliance be helpful during your visit to Wendy's?
You can visit nearby AT&T stores for mobile accessories and Sears Appliance & Hardware for home needs, conveniently located close to Wendy's.
Is there a gas station near Wendy's on 1851 W. Henderson Road for refueling during your trip?
Yes, Speedway and BP gas stations are nearby, allowing you to refuel your vehicle conveniently when visiting Wendy's.