Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
The use of AI automation ruins the experience placing orders.
I and everyone else with any personality, human emotions, or fundamental morals not only prefer speaking with other, real people, but would rather never eat at an establishment that uses automated garbage when trying to place orders for food because corporate is too greedy to employ real people to replace with a cheap imitation of techno slop. Do better Wendy's.
AR
Alex River
Nov 20, 2025
4.0
Best of Wendy's is better than most other fast food. Can't imagine paying McDonald's current prices for what they offer but Wendy's is still worth the price.
HC
Heather Coen
Nov 19, 2025
2.0
They couldn't have messed up the order worse if they were blindfolded and grabbed anything from a bag AFTER I explained clearly the order 2x. PLAIN BURGER was not plain and regular chicken order came PLAIN. Fries were all the little crispy bits from the dreads of the bag it came from. But wait, there's more...I'll spare you.
DC
Drew Craven
Nov 2, 2025
1.0
This location genuinely has a customer service issue. This morning 11:10am drive thru attendant tells me to pull up. There are no cars behind me. It a dead Sunday morning. I explain there is no one behind me while she can tell my son is in the back seat yelling at me and I’m juggling everything.
I asked why. She said because her times will look bad and it’ll only be a couple of seconds. I said if it’s only a couple of seconds I’ll just wait here.
She says do what you want and slammed the window shut. Comes back and practically throws the bag at me pissed off.
Last couple of times I’ve been here I’ve pulled forward when they ask me. Then I get ignored or treated like crap when I ask for something that’s missing like napkins.
Sorry. I refuse to pull forward anymore for this location.
Oh and of course when I call in to speak to the manager the phone rings endlessly despite an empty parking lot and drive thru
CM
courtney mckinney
Sep 29, 2025
1.0
On multiple occasions I have ordered delivery from here. Everytime my order is either missing items or just completely wrong. I ordered today and was literally missing almost the entire biggie bag the only thing I got was the sandwich which was made wrong with stuff I am allergic to on it when I specifically said no mayonnaise or lettuce. My cheese fries were soggy by the time they got to me. And then I have tried to contact support multiple times and still no reply. I will never order from here again its a waste of money that they don't want to refund you.
Is the Wendy's at 1851 W. Henderson Road currently open?
Yes, the Wendy's at 1851 W. Henderson Road in Columbus, OH is open and serving customers.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open Monday through Friday from 6:00 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, breakfast is served at this Wendy's in Columbus, OH, including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I place an order for delivery or takeout from this Wendy's?
Yes, you can order delivery or takeout via the Wendy's app or online at order.wendys.com by selecting this location.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's location for feedback or questions?
You can call the location at (614) 273-0082 or contact Wendy's Customer Care via their website or customer satisfaction survey.
Are there gift cards available for purchase at this Wendy's?
Yes, gift cards are available in-restaurant, from various retailers, and online via the Wendy's gift card portal.
Which nearby places can I visit before or after dining at Wendy's on W. Henderson Road?
Nearby you can visit Starbucks for coffee, T.J. Maxx for shopping, and Windward Passage for seafood dining, making it convenient to combine your visit.
How can nearby businesses like AT&T or Sears Appliance be helpful during your visit to Wendy's?
You can visit nearby AT&T stores for mobile accessories and Sears Appliance & Hardware for home needs, conveniently located close to Wendy's.
Is there a gas station near Wendy's on 1851 W. Henderson Road for refueling during your trip?
Yes, Speedway and BP gas stations are nearby, allowing you to refuel your vehicle conveniently when visiting Wendy's.
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