Wendy's

3.7
1465 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4989 Renner Road, Columbus, OH
43228, United States

Hours

Reviews

3.7
1,465 reviews
5 stars
579
4 stars
358
3 stars
212
2 stars
83
1 star
233

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and inadequate training.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Speed of Service

Consistent complaints about slow service times, particularly in the drive-thru, were noted.

Food Quality

Mixed feedback on food quality; some enjoyed their meals while others reported cold or poorly prepared food.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and restrooms.
  • SH
    Svitlana Husarchuk
    Nov 13, 2025
    4.0
    Я замовляла тут їжу з собою: Double Stack, Crispy chicken BLT and french fries. Це був вечір, замовлення зібрали вірно, обслуговування уважне. Бургери були смачні. Єдине зауваження до картоплі. Вона має гіркоту. Прохання до працівників - замінювати частіше олію! Наступний раз ми зробили замовлення через декілька днів зранку і все було чудово. Картопля була ідеальна! 🤩🍟 Хочеться вірити, що працівники закладу зробили роботу над помилками, або це ще просто не вечір.🤔🙂
  • KK
    Kay
    Nov 8, 2025
    1.0
    workers dont greet you or acknowledge u at all other than handing the food after we had to wait an extra 10 minutes. 0/10 train ur employees
  • CM
    Chocoberry Muffin
    Nov 6, 2025
    2.0
    It was dirty. The cook touched all over the register and the kitchen and then proceeded to make food before wiping the counter clean with her gloves. No point of wearing gloves.
  • YM
    Yougourta Mai
    Oct 18, 2025
    1.0
    Awful customer service at night. The young lady needs more training on how to deal with customers.
  • SK
    Sea Khun
    Oct 8, 2025
    4.0
    My little girl ordered their *new* chicken tenders and really enjoyed them. I'm gonna say it, when Wendy's introduces something new it's great at 1st and then goes down hill a many months later. Hope this isn't the case.

Frequently Asked Questions About Wendy's

Is Renner Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.