Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 808 S High St in Columbus. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.
Order Accuracy
Many customers reported frequent issues with incorrect orders and missing items, leading to dissatisfaction.
Food Quality
While some customers praised the food quality and freshness, others experienced poorly made items and inconsistent portion sizes.
Wait Times
Long wait times in the drive-thru and for orders were a common complaint, with some customers waiting over 30 minutes.
Staffing Issues
Several reviews noted that the location is often understaffed, contributing to slow service and operational inefficiencies.
OC
Owen Conant
Nov 8, 2025
1.0
I'm a travelling DoorDash Driver and I don't usually leave reviews over this sort of thing, but I'd like corporate or management to be aware of these things. I had two orders for pickup that were supposed to be ready 20 minutes ago according to the DoorDash app. I arrived at the store roughly 30 minutes ago. When I arrived I stood at the counter for a full ten minutes. I tried to get the attention of the employees but they got with me on their own time. As an apology for the wait time they tried to give me a small drink to compensate, which I appreciated until I tried to grab a Pepsi. At that point, I realized their drink fountain was busted or improperly serviced as the drink was primarily water - not pop. After looking around the store, I noticed that it was a bit messy and they didn't seem to care.
Update: at 4:48 I finally got both orders.I arrived here at 4:19 and both were scheduled to be done by 4:27 according to the DoorDash app.
MF
Matt Fleece
Nov 6, 2025
1.0
Their screen ordering is a joke and doesn't respond to every press. The employees dont care. They have no plastic wear sporks or anything you request and do not offer solutions or explanations. Even if your food requires one.
TS
Tabatha Sheets
Nov 2, 2025
5.0
They always get your orders right also great customer service!!
JE
Jessica Eames
Oct 30, 2025
5.0
The employees are completely lacking in customer service skills and manners and my $30 bag of food was literally slung at me (again) BUT the food is always hot and fresh and my order is always accurate, which is more than I can say for the other locations nearby!
NG
Nimarie Graham
Oct 11, 2025
1.0
This location is frequently understaffed, then doesn't even take orders at the window and makes you order through doordash, then they apparently also can't fix an order when they ~also~ don't havelwhat you ordered. The customer service was absolutely abysmal for both the direction to order through doordash, and then them "finding" the order when we pulled back around. Then, they didnt even have large cups nor would they adjust the price. Very, bad service. Will be driving the 20 minutes to use a different taco bell going forward.