Taco Bell

Reviews

• SI

  Sapna Isaacs

  Feb 27, 2026
  5.0
  It's freshly made and the staff is great!
• JM

  Joscelyn McGreer

  Feb 19, 2026
  5.0
  I just went through the drive through and the staff there right is SO sweet!!! Way better than any other Taco Bell I’ve been to. Great quick service. 🥰
• BM

  Brooke Mitchell

  Jan 29, 2026
  5.0
  This is, without question, the best Taco Bell location I have ever been to, and it will always be my first choice over any other. I typically visit late at night, and in all my time coming here, I have never had a single bad experience. The night shift at this location consistently delivers a level of customer service that is genuinely rare — not just in fast food, but anywhere. I want to specifically recognize two employees who went far beyond what could ever be expected, and who absolutely deserve formal recognition and consideration for promotion. Two nights ago, I had a very negative experience at the Taco Bell in Polaris after ordering through the app. My fries had no seasoning, and when I politely asked if they could add some, I was told they were out. When I explained that I would have ordered something else had I known, the employee abruptly shut the window in my face mid-sentence. I then came to this location and explained what happened, simply asking if there was any way seasoning could be added and offering to pay. What happened next completely restored my faith in customer service. The woman who regularly works the drive-thru and a younger gentleman who I believe is the manager immediately took ownership of a problem that wasn’t even theirs. They listened with genuine care, apologized sincerely for my experience elsewhere, and treated me with a level of empathy and professionalism that most companies train for but rarely achieve. They dropped fresh fries, gave me two large fries and two free taco coupons, and refused to charge me anything. Again — they did nothing wrong, yet they still went above and beyond in every possible way. What truly stood out was not the free food — it was the way they made me feel. I felt heard. I felt respected. I felt valued as a customer. That is real leadership. These two employees did not just resolve a small issue; they represented Taco Bell in the best way imaginable. Their actions showed integrity, accountability, emotional intelligence, and an understanding of what true customer service looks like. Those are not common qualities — and they are exactly what defines a great manager, not just a great employee. I cannot emphasize this enough: these two should be running their own location or franchise someday. They have the instincts, the attitude, and the heart for leadership. Taco Bell is incredibly lucky to have them, and it would be a mistake not to recognize and invest in them. Honestly, they should be used as trainers for other locations because many employees and managers could learn a great deal from how they handled this situation. Every single visit here is consistently positive thanks to them and several other night-shift team members. But these two, in particular, deserve to be recognized, celebrated, and seriously considered for advancement. Thank you both more than I can properly express. What you did went far beyond replacing food — you made a lasting impact, and that matters. I truly hope upper management sees this review and gives you the recognition and opportunities you have more than earned.
• RR

  Ram P Rustagi

  Dec 22, 2025
  2.0
  Cold food. Looooooong wait for done in
• CM

  C MJB

  Nov 28, 2025
  1.0
  This is quite literally the worst Taco Bell location I’ve ever patronized, and I have decided that I’m no longer giving it my money. 3 out of 4 times, they always forget something. (To the point where we still had coupons they had given us in the past.) The last time, it was 2 hash browns. I had to drive back to get them after going all the way home. I went inside and asked for a manager. The teenage girl was very apathetic when she identified herself as the manager. I explained that there was something wrong with their processes, because my order was wrong more often than it was right, and how frustrating it was to always have to come back or lose money paying for something that you don’t receive, and that as a manager, she needed to know that they were constantly disappointing and upsetting customers. She asked what I was missing, I told her, she said, “Do you want them?” in a bored tone. Of course I do, I drove all the way back to get them. She handed me the bag, with zero apology or any pretend to care. I decided to give them one more shot this morning. Bad idea. Once again, missing a hash brown and the sauce I paid extra for. I would highly suggest going to the Powell location instead of this one. They’re much friendlier and they’ve never screwed up an order.

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