Taco Bell

3.1
810 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1429 Polaris Pkwy in Columbus. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1429 Polaris Pkwy, Columbus, OH
43240, United States

Hours

Reviews

3.1
810 reviews
5 stars
269
4 stars
132
3 stars
100
2 stars
58
1 star
251

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor communication, and rude staff, leading to a frustrating experience.

Food Quality

Many reviews highlighted issues with food quality, including incorrect orders, cold items, and unsanitary conditions.

Staff Attitude

Several customers noted unprofessional behavior from staff, including rudeness and lack of training.

Cleanliness

Multiple reviews mentioned dirty dining areas and restrooms, contributing to a negative impression of the location.

Mixed Experiences

While many had negative experiences, a few customers praised specific staff members for their helpfulness and the quality of food.
  • PM
    Paula Moreno
    Dec 30, 2025
    1.0
    I go to this Taco Bell all the time and get great service until today. The lady in the drive the interrupted me every time I tried to ask her something. She was incredibly rude and closed the window in my face without letting me ask her anything. There was better people working there before. I’m not coming back because of her.
  • ST
    SheIs TheHustle
    Dec 24, 2025
    1.0
    Went around 2:30 AM. Ordered the avocado crispy chicken soft taco when I was informed they didn’t have six inch shells. Ended up ordering a Mexican Pizza Combo w/ a strawberry refresca and a number Nine combo w/ a mango refresca. Cashier didn’t communicate at all when taking my card or returning. Went to make the drinks w/ no fruit. Took him forever to even proceed to start it. The caucasian male ended up handing my the food and informed me that they didn’t have the sauce for the Mexican pizza or tomatoes, so he tried to make it better by saying he added extra tacos. Unacceptable, first because I should’ve been informed before providing payment. Assumed they were about to close, so I let it go. Discovered they closed at 5 AM. This shows they were actually doing whatever they wanted. No extra tacos were placed to make it up either. Entire experience was below average. No receipt was provided for my order to submit feedback, which led to this review on here.
  • AF
    Aaliyah Fennell
    Dec 20, 2025
    1.0
    Pulled into the drive-through around 12:20 AM and finally gave up and left at 12:58 AM without ever being able to place an order. The line barely moved the entire time. At one point, a worker came outside, held the door open, and stared at the line of cars with visibly annoyed body language. The delay was so bad that the customer at the drive thru speaker got out of their car to walk around and observe why they had been waiting over 15 minutes just to order. Completely disorganized and incredibly frustrating. Avoid this location.
  • CB
    Catherine Brin
    Dec 12, 2025
    1.0
    First time at this location. Drab and dirty looking going around the building through the drive through. Got home and thought they gave me soft tacos instead of crunchy I ordered-they were just old, broken and soggy. The steak poblano quesadilla was hot and good until I took a bit and there was a hair, was hoping it was stringy cheese. Couldn't eat any of my meal. Drive through attendant was pleasant is the only good thing about the visit. Will not go back
  • SS
    Shelby
    Nov 29, 2025
    1.0
    Pulled up to an empty drive thru, and the greeting was "you can order, but it will be a 25 minute wait, at least." I advised I only wanted to order a drink. A second voice came on and said "sorry the person in front of you ordered 25 items, so you would be waiting for them first." Utterly confused at why they wouldn't have that person pull around and park like any other fast food restaurant including TacoBell typically does, and serve me, but I just said nvm and backed up and left. It is actually not that big of a deal that I didn't get a drink, but that was just a weird service experience.

Frequently Asked Questions About Taco Bell

What are the drive-thru hours at Taco Bell on Polaris Parkway?

The drive-thru at Taco Bell on Polaris Parkway is open from 9:00 AM to 5:00 PM Monday through Thursday, and Sunday, and until 5:30 PM on Friday and Saturday.

What types of food and beverages does Taco Bell Polaris Parkway offer?

Taco Bell Polaris Parkway offers tacos, burritos, specialties, combos, breakfast items, drinks and sweets, and sides, including popular brands like Mountain Dew and Cinnabon.