Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Columbus Subway® Restaurant at 3493 Great Western Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, including rudeness from staff and long wait times.
Food Quality
Many customers reported issues with food quality, including stale ingredients, incorrect orders, and unsatisfactory preparation.
Cleanliness
Several reviews mentioned unsanitary conditions, including sightings of roaches and dirty seating areas.
Operational Issues
Customers frequently noted that the store was closed during posted hours or had inconsistent operating times.
Management Problems
Feedback indicated issues with management, including unprofessional behavior and lack of proper training for staff.
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Brandon Wilbur
Feb 9, 2026
1.0
Ordered a sandwich thru the app . Showed up to the store to pick up the order...store was closed. However it showed as open online and in the app. As well as the sign posted on the door. I attempted to refund my order thru the app.. after an entire month of emails back and forth with corporate, im now instructed to "dispute with my bank" ..
Today , since I was in the area I figured id stop by and provide my order confirmation as well as emails with dispute team and they were surprisingly not open again. (Altho online, app, and door states they should be open)
I would not ever order from this location via the app or online ever again, as they cannot be trusted to even be open , and a simple refund will take over a month to be resolved . Absolutely HORRIBLE customer service and business practices at this location. AVOID.
KR
Kenna Roach
Feb 3, 2026
2.0
I’ve ordered here a few times, I like to come here on my lunch break. Food is mid and cold, and they always mess up your order, especially if it’s online. Especially CUCUMBERS in my sandwich. Yall lucky I ain’t allergic but that’s still poopy and my food is tainted with cucumber taste now because I have to pick it off my sandwich. If you’re reading reviews go find another subway to eat at. 🌝
SS
shelby selbert
Jan 14, 2026
1.0
The woman making my sandwich was great, the lettuce was brown so I asked her to remove it and the woman asked the manager if they had new lettuce. She said no, I checked it and it was fine. I asked to have spinach instead because the lettuce was bad. The manager said no, you can't customize what I ordered. Rather than the manager either getting fresh lettuce or allowing a substitution she just made it without.
IS
Ian Shriver
Dec 29, 2025
5.0
This subway seems particularly good for some reason, everything is really fresh, and are generous with their servings. Seems pretty clean inside as well. The gentleman working was very nice. Highly recommend this Subway, it's the only one I will go to in the area.
MS
Moon Squiggly
Nov 25, 2025
1.0
This subway sucks. The first bite I took of the pizza I SPAT out. Tastes burnt, smells gross. Alright time for my drpepper. The moment I open the bottle a DREADING disgusting smell escapes.
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