Subway

3.7
483 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Columbus Subway® Restaurant at 3493 Great Western Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3493 Great Western Blvd, Columbus, OH
43204, United States

Hours

Reviews

3.7
483 reviews
5 stars
219
4 stars
108
3 stars
45
2 stars
23
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with some customers feeling disrespected and ignored.

Food Quality

Many customers reported issues with food quality, including stale ingredients, incorrect orders, and unsatisfactory preparation.

Cleanliness

Several reviews mentioned unsanitary conditions, including sightings of pests and dirty facilities, leading to concerns about health and safety.

Operational Issues

Customers frequently noted problems with store hours, including early closures and lack of restroom access, which contributed to frustration.

Mixed Experiences

While some customers praised friendly staff and good food, these positive experiences were overshadowed by the overall negative feedback.
  • PR
    Pawansai Ratna
    Nov 11, 2025
    5.0
    Food is fresh and well maintained Had chicken bacon ranch bread was fresh and soft
  • KE
    Kristi Ellison
    Oct 30, 2025
    1.0
    I went twice. Never again to this location. They charged me the first time, and canceled my online order. They didn't try to fix it. The second time I was told i had to pay 79 cents for dressing because I didn't want a soggy sub. Your subs were tiny with almost no toppings. I got a bottle of dressing at the dollar store. These people don't even let customers use their bathroom. So I'll go anywhere else. Eakin road location is much better you should go there instead!
  • RY
    Reiko Yanagi
    Oct 27, 2025
    1.0
    I walked up and waited to be greeted and for the boy behind the counter to walk to the back room, I don't have time to wait since I'm on my lunch break so I walked down to the register to see if he was putting his phone away but he was still on call and he told me to wait so I left, will NOT be coming back to this location
  • LF
    Liban Farah
    Sep 13, 2025
    1.0
    The young lady working at this location was very aggressive and disrespectful. She talks too much and makes things unnecessarily long instead of focusing on the customer’s order. If someone wants to give lectures, they should go to a school and become a professor—not while working at Subway, where the job is simply to prepare food and serve customers respectfully. When I began my order, I clearly said I wanted a rotisserie chicken on wheat bread. Instead of starting my order, she began talking about unrelated things that made no sense. Her attitude and the way she spoke to me were very disrespectful. On top of that, she even told me that if I come back, she will not serve me again. She insulted me and spoke badly about me right in front of other people. This behavior is completely unprofessional, offensive, and unacceptable. Employees should treat customers with respect and focus on preparing their food quickly and professionally. This employee needs to be addressed immediately so other customers do not face the same disrespect.
  • NA
    Nicline Ajamah
    Aug 11, 2025
    1.0
    The white lady with the tattoos, this morning was so rude to my friend and I, she gets mad when you ask her about anything, she said she was gonna put our food in the trash if we kept looking at her, oh my gosh she’s so messed up, looks like she had a bad morning cause an employee with that kind of attitude should be fired. It was around 9am . She even gave us the middle finger. She claims she owns the place, we are students from academia, she says she won’t serve us and she’s marked our faces lol

Frequently Asked Questions About Subway

What types of pickup and delivery services does Subway at 3493 Great Western Blvd offer?

This Subway location offers in-store pickup, curbside pickup, and delivery services for customer convenience.

What are the operating hours for Subway at Great Western Shopping Center?

The restaurant is open Monday through Friday from 8:00 AM to 10:00 PM, and on weekends from 9:00 AM to 10:00 PM.