Subway

4.0
341 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Columbus Subway® Restaurant at 5456 W Broad St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5456 W Broad St, Columbus, OH
43228, United States

Hours

Reviews

4.0
341 reviews
5 stars
181
4 stars
64
3 stars
40
2 stars
17
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and unfulfilled online orders.

Food Quality

Feedback on food quality was mixed, with some praising fresh ingredients while others complained about unsanitary conditions and incorrect orders.

Coupon Policy

Many customers expressed frustration over the store's refusal to accept Subway coupons, which negatively impacted their experience.

Staff Friendliness

While some reviews highlighted friendly and helpful staff, others noted a lack of customer service and professionalism.

Cleanliness

The cleanliness of the store received mixed reviews, with some praising it while others reported unsanitary conditions.
  • JP
    Jerry P
    Dec 11, 2025
    1.0
    This was not just bad service — it was abusive, hostile, and completely unacceptable behavior from staff. I stopped in only to get lunch and had briefly stepped inside while finishing a business call. Instead of showing even basic professionalism, Michael and another female employee repeatedly interrupted me. When I finished my call, they mocked me with “Now you want to say hi?” — speaking to me as if I were intruding in their personal space rather than entering a public restaurant. Michael then ordered me to leave over this trivial issue and continued to escalate the situation. As I exited, he made obscene hand gestures through the window, laughed, and taunted me along with his coworker. This was deliberate, juvenile, and openly hostile conduct. His language and behavior were aggressive enough that I felt unsafe and contacted the police. No customer should ever be treated this way — especially over something so insignificant. I left without food and was forced to drive over two miles out of my way to get Subway, wasting time during a workday because staff could not act like adults or professionals. As someone with senior-level business development and leadership experience, I find this individual completely unfit to work in a customer-facing role. The fact that a coworker joined in instead of stopping the behavior strongly suggests this conduct is enabled, not corrected. This was absolutely disgusting behavior and reflects a serious failure in management and brand oversight. If this is how customers are treated, it speaks volumes about the standards — or lack thereof — at this location. I will never return.
  • AM
    Alevi Montoia
    Dec 8, 2025
    1.0
    Did online order! Said would be delivered in 15-20 mins! And took my money! Never got food! Been calling ever since! Just got an answer! But no managers at night time!! I’m sick of these establishments!!
  • DW
    David Wood
    Dec 7, 2025
    5.0
    It's a good Subway. The guy who made our sandwiches seemed happy and did a great job with them. I would go again.
  • CF
    Christina Fitch
    Nov 3, 2025
    1.0
    I only eat vegi subs. This is the one resturant i have been in two times now within 2 months that are not serving good veggies. They are either frozen and unthawed, or nasty not fresh and gross. Every other subway the stores arent the cleaniest but the veggies are fresh. Service is non disirable. The store does not except coupons and is not clean.
  • LG
    Lauren Gannon
    Aug 22, 2025
    5.0
    Suzy is such a pleasure to be around!!!

Frequently Asked Questions About Subway

What is the address of the Subway restaurant at Hilliard Rome Shopping Center?

The Subway restaurant is located at 5456 W Broad St, Franklin, Columbus, OH 43228, inside Hilliard Rome Shopping Center.

What are the operating hours for Subway at this location?

Subway is open Monday to Thursday from 9:00 AM to 10:00 PM, Friday from 9:00 AM to 11:00 PM, Saturday from 10:00 AM to 11:00 PM, and Sunday from 10:00 AM to 10:00 PM.